PocketHealth
PocketHealth
PocketHealth dezvoltă o platformă de servicii medicale care îi ajută pe pacienți să acceseze, să organizeze și să partajeze dosarele de imagistică medicală. Serviciul conectează dosare din peste 800 de spitale și clinici, oferind stocare pe viață și acces de pe mai multe dispozitive. Facilitând examinarea împreună a imaginilor de către pacienți, medici și specialiști, PocketHealth contribuie la o mai bună înțelegere a diagnosticelor și la coordonarea mai eficientă a îngrijirii. Compania activează în domeniul tehnologiei medicale, iar acest profil este relevant pentru candidații care analizează roluri la PocketHealth.

Bilingual Spanish Patient Experience Representative

Help Spanish- and English-speaking patients use PocketHealth’s secure medical imaging platform. Provide support by phone and email, and share user feedback with product teams.

Descriere

  • Provide prompt technical support to patients by phone and email
  • Explain how to use the platform and offer general guidance
  • Help patients access their health records and navigate PocketHealth
  • Collect feedback from patients and providers to inform platform decisions by Management and Engineering
  • Support patients throughout their care journey
  • Work independently in a fast-paced startup environment

Cerințe

  • Be available Monday to Friday, either 9 a.m.–5 p.m. EST or 10 a.m.–6 p.m. EST
  • Communicate excellently in spoken and written Spanish and English
  • Have at least 2–3 years of customer service experience handling phone and email communications
  • Stay organized while managing multiple tasks
  • Healthcare experience or interest is an asset but not required
  • Technical support experience is an asset
  • Be comfortable working in a fast-paced startup environment
  • Be resourceful, flexible, accountable, and persistent
  • Show empathy and explain technical topics to people with varying levels of proficiency

Beneficii

  • Remote work
  • Competitive salary and benefits
  • Stock options for every employee
  • Four weeks of paid time off
  • Unlimited paid wellness days
  • Extended mental health coverage
  • 16 weeks of parental leave top-up
  • Comprehensive health and benefits package
  • Equity through stock options
  • Career growth opportunities

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