PocketHealth builds a healthcare platform that helps patients access, organize, and share medical imaging records. Its service connects records from more than 800 hospitals and clinics, with lifetime storage and access across devices. By making imaging easier for patients and their doctors and specialists to review together, PocketHealth supports clearer understanding of diagnoses and better coordinated care. The company works in healthcare technology, and this profile is relevant to candidates exploring roles at PocketHealth.
Bilingual Spanish Patient Experience Representative
Help Spanish- and English-speaking patients use PocketHealth’s secure medical imaging platform. Provide support by phone and email, and share user feedback with product teams.
Apraksts
- Provide prompt technical support to patients by phone and email
- Explain how to use the platform and offer general guidance
- Help patients access their health records and navigate PocketHealth
- Collect feedback from patients and providers to inform platform decisions by Management and Engineering
- Support patients throughout their care journey
- Work independently in a fast-paced startup environment
Prasības
- Be available Monday to Friday, either 9 a.m.–5 p.m. EST or 10 a.m.–6 p.m. EST
- Communicate excellently in spoken and written Spanish and English
- Have at least 2–3 years of customer service experience handling phone and email communications
- Stay organized while managing multiple tasks
- Healthcare experience or interest is an asset but not required
- Technical support experience is an asset
- Be comfortable working in a fast-paced startup environment
- Be resourceful, flexible, accountable, and persistent
- Show empathy and explain technical topics to people with varying levels of proficiency
Priekšrocības
- Remote work
- Competitive salary and benefits
- Stock options for every employee
- Four weeks of paid time off
- Unlimited paid wellness days
- Extended mental health coverage
- 16 weeks of parental leave top-up
- Comprehensive health and benefits package
- Equity through stock options
- Career growth opportunities