Johnson & Johnson ir globāls veselības aprūpes uzņēmums, kas darbojas farmācijas, medicīnas ierīču un patērētāju veselības jomā. Tā pētniecības un produktu izstrādes darbība ietver onkoloģijas, imunoloģijas, neirozinātnes, kā arī sirds un plaušu slimību zāles un terapijas, līdztekus MedTech risinājumiem sirds un asinsvadu aprūpei, ortopēdijai, ķirurģijai un redzes aprūpei. Uzņēmuma plašākā darbība ietver arī veselības un labklājības izglītību, liela mēroga ražošanu, darbu ar investoriem un globālas sociālās ietekmes iniciatīvas, radot iespējas zinātnes, klīniskā darba, inženierijas, ražošanas, komercdarbības un uzņēmuma funkcijās.
Senior Robotic Solutions Engineer, Field Service
Senior field service engineer supporting Johnson & Johnson MedTech robotic systems. Leads troubleshooting, repairs, documentation, and initiatives that improve system uptime across customer sites.
Apraksts
- Develop cost-effective, results-focused customer service programs and initiatives
- Create project, program, and process plans for Technical Field Service
- Assess trends and competitive conditions to strengthen customer management strategies
- Recommend hardware and peripheral equipment aligned with customer needs
- Demonstrate the setup and adjustment of complex equipment for users and operators
- Coach junior colleagues on technical methods, processes, and responsibilities
- Report business issues and opportunities to management
- Perform system setup, relocation, maintenance, repair, and de-installation
- Review and manage data logs to troubleshoot problems and resolve issues
- Lead the RSE Service Team independently across technical and non-technical work to maintain robotic systems and availability
- Complete team documentation and metrics activities
- Use engineering methods and ECO documentation processes to deliver safe, durable, and reliable service solutions
- Contribute to process improvement discussions
- Pursue continuing education and training on robotic systems
- Provide senior management with progress reports and updates on strategic objectives
- Partner with Systems Engineering, Product Support Engineering, Quality, and other cross-functional teams to improve uptime and Mean Time to Repair (MTTR)
Prasības
- Bachelor’s degree in computer science, robotics, or a related technical discipline
- Four to six years of experience in the capital medical technology industry
- Experience with software, mechanical and electrical mechanisms, and multiple forms of robotic technology
- Basic familiarity with medically regulated work environments
- Capacity to collaborate effectively within a team
- Ability to define, develop, and manage projects, process improvements, and schedules
- Experience planning and carrying out activities for new process development and implementation
- Strong spoken and written English skills
- Ability to build and sustain productive working relationships with colleagues and team members
- Proficiency with Microsoft Office applications, particularly PowerPoint and Excel
- Willingness to travel approximately 80% locally or regionally and up to 20% domestically within the United States
- Availability for work outside standard hours, including occasional evenings, extended days, weekends, and holidays
- Ability to stand, sit, or kneel for extended periods
- Ability to operate electro-mechanical tools
- Ability to lift up to 44 pounds
- Ability to comply with safety and hazard procedures in a manufacturing environment
Priekšrocības
- Eligible for overtime pay
- Inclusive workplace environment
- Interview accommodations available for applicants with disabilities