Johnson & Johnson एक वैश्विक स्वास्थ्य सेवा कंपनी है, जो फार्मास्यूटिकल्स, चिकित्सा उपकरणों और उपभोक्ता स्वास्थ्य के क्षेत्र में काम करती है। इसके अनुसंधान और उत्पाद विकास कार्यों में ऑन्कोलॉजी, इम्यूनोलॉजी, न्यूरोसाइंस और हृदय-फुफ्फुसीय स्थितियों के लिए दवाएं और उपचार शामिल हैं। साथ ही, कंपनी हृदय संबंधी देखभाल, ऑर्थोपेडिक्स, सर्जरी और दृष्टि के लिए MedTech समाधान भी विकसित करती है। इसके व्यापक कार्यों में स्वास्थ्य और कल्याण शिक्षा, बड़े पैमाने पर विनिर्माण, निवेशक गतिविधियां और वैश्विक सामाजिक प्रभाव की पहल भी शामिल हैं, जिससे वैज्ञानिक, नैदानिक, इंजीनियरिंग, विनिर्माण, वाणिज्यिक और कॉर्पोरेट कार्यों में अवसर बनते हैं।
Senior Robotic Solutions Engineer, Field Service
Senior field service engineer supporting Johnson & Johnson MedTech robotic systems. Leads troubleshooting, repairs, documentation, and initiatives that improve system uptime across customer sites.
विवरण
- Develop cost-effective, results-focused customer service programs and initiatives
- Create project, program, and process plans for Technical Field Service
- Assess trends and competitive conditions to strengthen customer management strategies
- Recommend hardware and peripheral equipment aligned with customer needs
- Demonstrate the setup and adjustment of complex equipment for users and operators
- Coach junior colleagues on technical methods, processes, and responsibilities
- Report business issues and opportunities to management
- Perform system setup, relocation, maintenance, repair, and de-installation
- Review and manage data logs to troubleshoot problems and resolve issues
- Lead the RSE Service Team independently across technical and non-technical work to maintain robotic systems and availability
- Complete team documentation and metrics activities
- Use engineering methods and ECO documentation processes to deliver safe, durable, and reliable service solutions
- Contribute to process improvement discussions
- Pursue continuing education and training on robotic systems
- Provide senior management with progress reports and updates on strategic objectives
- Partner with Systems Engineering, Product Support Engineering, Quality, and other cross-functional teams to improve uptime and Mean Time to Repair (MTTR)
आवश्यकताएँ
- Bachelor’s degree in computer science, robotics, or a related technical discipline
- Four to six years of experience in the capital medical technology industry
- Experience with software, mechanical and electrical mechanisms, and multiple forms of robotic technology
- Basic familiarity with medically regulated work environments
- Capacity to collaborate effectively within a team
- Ability to define, develop, and manage projects, process improvements, and schedules
- Experience planning and carrying out activities for new process development and implementation
- Strong spoken and written English skills
- Ability to build and sustain productive working relationships with colleagues and team members
- Proficiency with Microsoft Office applications, particularly PowerPoint and Excel
- Willingness to travel approximately 80% locally or regionally and up to 20% domestically within the United States
- Availability for work outside standard hours, including occasional evenings, extended days, weekends, and holidays
- Ability to stand, sit, or kneel for extended periods
- Ability to operate electro-mechanical tools
- Ability to lift up to 44 pounds
- Ability to comply with safety and hazard procedures in a manufacturing environment
लाभ
- Eligible for overtime pay
- Inclusive workplace environment
- Interview accommodations available for applicants with disabilities