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Quality Control Manager, Risk and Anti-Fraud — Ukraine Remote
Audit Risk and Anti-Fraud cases for an international iGaming company. Track KPIs, identify recurring errors, and strengthen operational quality processes.
Apraksts
- Review resolved cases, transactions, and suspicious activity assessments conducted by Risk and Anti-Fraud specialists through scheduled and random audits.
- Check teams’ compliance with KPIs, service levels, internal procedures, and compliance rules.
- Investigate discrepancies, contested cases, and operational mistakes to uncover recurring issues and their causes.
- Help create and maintain quality scorecards, assessment standards, and review processes.
- Prepare clear audit reports on performance patterns, accuracy, and recurring workflow delays.
- Give objective, practical feedback and share audit findings with team leads and department heads to support staff development.
- Recommend focused improvements to the efficiency, accuracy, and workflows of Risk and Anti-Fraud operations.
Prasības
- At least two years of relevant experience in risk management, anti-fraud, quality control, or a related analytical field.
- A solid grasp of risk assessment methods, fraud indicators, and transaction monitoring fundamentals.
- Strong analytical and problem-solving abilities, with close attention to detail and accuracy when assessing complex cases.
- Experience working with operational KPIs, service levels, and quality measures.
- Advanced skills in Google Sheets or Microsoft Excel for analysis and reporting.
- Ability to distill complex data into clear reports and provide constructive feedback to stakeholders.
- Able to independently process and organize large volumes of information.
- Preferred: Quality control experience in risk or anti-fraud operations.
- Preferred: Practical experience developing or scaling QA frameworks, evaluation scorecards, and audit checklists.
- Preferred: Familiarity with business intelligence tools such as Tableau, Power BI, Metabase, or Looker.
- Preferred: Experience with fraud or transaction monitoring systems.
Priekšrocības
- Fully remote work arrangement.