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Park Place Technologies
Park Place Technologies
1001 – 5000 Darbinieki
AparatūraB2BUzņēmums
Park Place Technologies provides IT infrastructure services for data centers and enterprise environments. Its work spans third-party maintenance and technical support for storage, servers, networking, and hyperconverged systems, alongside managed and professional services, hardware, monitoring software, cooling solutions, cloud migration, and disaster recovery. The company serves organizations worldwide and operates across hardware, business-to-business, and enterprise technology. Its teams cover engineering, technical support, service delivery, and related infrastructure work; consult current openings for roles and hiring details.
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Vakances uzņēmumā

Field Service Engineer, Data Center Hardware – Reno

Diagnose and repair data center hardware, storage, and network systems at Park Place Technologies customer sites. Travel throughout an assigned territory and provide maintenance support under customer SLAs.

USAmerikas Savienotās ValstisNVNevadaKlātienēPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuLauka inženieris

Apraksts

  • Provide onsite system diagnostics and analysis for customers in an assigned territory or account.
  • Service, test, and analyze computer hardware and systems in response to customer failures.
  • Drive to customer locations within a 120-mile radius for service calls.
  • Provide round-the-clock data center maintenance in line with customer SLAs.
  • Deliver prompt, professional, and effective customer service.
  • Analyze problems remotely before travel and identify the parts and documentation needed onsite.
  • Complete economical onsite repairs while keeping customers and the support center informed.
  • Review software and hardware error logs using diagnostic, troubleshooting, and operating system analysis methods.
  • Diagnose and repair data center hardware and storage area networks, including system configuration and compatibility issues.
  • Use remote connection tools to diagnose, repair, and reconfigure systems.
  • Follow customer-specific repair procedures and evaluate present and anticipated customer needs.
  • Identify required parts and quantities, return faulty or surplus parts, and track inventory.
  • Complete audit forms, email responses, timesheets, and expense reports.
  • Attend team meetings and log work in the Field Point time reporting utility.

Prasības

  • Experience with OEM data center hardware and the ability to learn new products and concepts.
  • Previous field service experience.
  • Strong troubleshooting ability.
  • CompTIA A+ and Server+ certifications are preferred.
  • Availability for after-hours on-call rotations.
  • Valid driver’s license and suitable driving record.
  • Ability to lift up to 50 pounds.
  • Ability to stand and walk for extended periods and to pull, lift, squat, reach, bend, and stoop.
  • Ability to work at heights, including using ladders.
  • Must pass customer background checks and Park Place Technologies’ pre-employment screening.
  • Computer hardware certifications from major OEMs such as Dell, IBM, and HP are helpful.
  • A bachelor’s degree in a related field or equivalent experience is preferred.
  • High school diploma required.
  • Ability to travel to client sites up to 75% of the time within an assigned territory, including drives of more than four hours each way.

Priekšrocības

  • Use of a personal vehicle with travel expense reimbursement.
  • Full-time employment.
  • Monday–Friday schedule, 8 a.m.–5 p.m.
  • Participation in an after-hours on-call rotation.

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