Park Place Technologies oferă servicii de infrastructură IT pentru centre de date și medii de întreprindere. Activitatea sa include mentenanță și asistență tehnică de la terți pentru sisteme de stocare, servere, rețele și sisteme hiperconvergente, precum și servicii gestionate și profesionale, hardware, software de monitorizare, soluții de răcire, migrare în cloud și recuperare în caz de dezastru. Compania deservește organizații din întreaga lume și activează în domeniile hardware-ului, tehnologiei între companii și tehnologiei enterprise. Echipele sale acoperă ingineria, asistența tehnică, furnizarea de servicii și activități conexe de infrastructură; consultați posturile disponibile în prezent pentru roluri și detalii despre angajare.
Field Service Engineer, Data Center Hardware – Reno
Diagnose and repair data center hardware, storage, and network systems at Park Place Technologies customer sites. Travel throughout an assigned territory and provide maintenance support under customer SLAs.
Descriere
- Provide onsite system diagnostics and analysis for customers in an assigned territory or account.
- Service, test, and analyze computer hardware and systems in response to customer failures.
- Drive to customer locations within a 120-mile radius for service calls.
- Provide round-the-clock data center maintenance in line with customer SLAs.
- Deliver prompt, professional, and effective customer service.
- Analyze problems remotely before travel and identify the parts and documentation needed onsite.
- Complete economical onsite repairs while keeping customers and the support center informed.
- Review software and hardware error logs using diagnostic, troubleshooting, and operating system analysis methods.
- Diagnose and repair data center hardware and storage area networks, including system configuration and compatibility issues.
- Use remote connection tools to diagnose, repair, and reconfigure systems.
- Follow customer-specific repair procedures and evaluate present and anticipated customer needs.
- Identify required parts and quantities, return faulty or surplus parts, and track inventory.
- Complete audit forms, email responses, timesheets, and expense reports.
- Attend team meetings and log work in the Field Point time reporting utility.
Cerințe
- Experience with OEM data center hardware and the ability to learn new products and concepts.
- Previous field service experience.
- Strong troubleshooting ability.
- CompTIA A+ and Server+ certifications are preferred.
- Availability for after-hours on-call rotations.
- Valid driver’s license and suitable driving record.
- Ability to lift up to 50 pounds.
- Ability to stand and walk for extended periods and to pull, lift, squat, reach, bend, and stoop.
- Ability to work at heights, including using ladders.
- Must pass customer background checks and Park Place Technologies’ pre-employment screening.
- Computer hardware certifications from major OEMs such as Dell, IBM, and HP are helpful.
- A bachelor’s degree in a related field or equivalent experience is preferred.
- High school diploma required.
- Ability to travel to client sites up to 75% of the time within an assigned territory, including drives of more than four hours each way.
Beneficii
- Use of a personal vehicle with travel expense reimbursement.
- Full-time employment.
- Monday–Friday schedule, 8 a.m.–5 p.m.
- Participation in an after-hours on-call rotation.