Evergen, formerly RTI Surgical, is a contract development and manufacturing organization (CDMO) focused on regenerative biomaterials. Since 1998, the company has worked with partners to design, develop, and manufacture regenerative medicine therapies. Its work spans biomaterial solutions for implants, with more than 17 million implants produced over its history. For job seekers, Evergen’s profile reflects work across healthcare manufacturing, product development, and partner collaboration; specific openings determine the roles and qualifications available.
Desktop Support Technician – Alachua, Florida
Provide hardware, software, Active Directory, and help desk support at Evergen’s onsite Alachua operations. Evergen is a global regenerative medicine contract development and manufacturing organization.
Aprašymas
- Support software and hardware needs for onsite and remote employees
- Coordinate setup, configuration, and installation of laptops, desktop computers, and network printers
- Diagnose and resolve hardware and software issues with company devices
- Install and support licensed and internally developed software and hardware
- Manage system and software access through Active Directory accounts
- Triage help desk requests received by phone and through the ticketing system
- Log, update, and document requests in the IT service desk system
- Keep the inventory of company-provided devices accurate
- Assist with a range of IT projects
- Handle other duties as assigned
Reikalavimai
- High school diploma or equivalent
- 0–3 years of desktop support experience
- A+ or MCP certification preferred
- Strong verbal and written communication
- Computer software and system troubleshooting skills
- Customer service skills
- Problem-solving methods
- Ability to move or lift objects weighing up to 25 pounds
- Spend more than 75% of the time standing or sitting in a stationary position while using digital displays
- Spend more than 75% of the time performing fine hand and finger movements, such as typing and clicking
- Work onsite at an assigned workstation in an office environment