Gong
Gong
Gong develops AI-powered software for revenue teams. Its platform analyzes sales conversations and pipeline activity to help organizations assess deals, forecast revenue, and coordinate work across sales, marketing, and customer success. The product suite includes Gong AI, Gong Data Engine, and Gong Forecast, with integrations designed for enterprise environments. Gong’s hiring spans teams supporting its SaaS platform and revenue technology business.

Senior Manager, Enterprise Revenue Architecture

Lead Revenue Architects who help enterprise customers adopt Gong’s AI Operating System and achieve stronger outcomes across ROI, renewals, and expansion. Gong applies AI to transform revenue team workflows.

Сипаттама

  • Build and lead a strong Revenue Architect team through hiring, development, and coaching.
  • Coach team members in account strategy, executive presence, and value realization.
  • Shape revenue transformation strategies with senior go-to-market leaders using Gong’s AI Operating System.
  • Define approaches to deliver customer outcomes in financial services and healthcare.
  • Map customer processes into AI-powered workflows to guide solution architecture.
  • Lead adoption efforts, support behavior change, and embed Gong into customers’ daily team routines.
  • Use data to measure business results and show Gong’s return on investment and strategic value.
  • Set and execute renewal strategy across the portfolio, coordinating on growth and net dollar retention.
  • Work with Product, Sales, and Marketing leaders to deliver a strong customer experience.
  • Increase enterprise account adoption and usage to speed time to value, retention, and expansion.

Талаптар

  • At least 2 years managing people directly while leading Customer Success, Account Management, or Professional Services teams at a B2B SaaS company.
  • Six to ten or more years of demonstrated experience in customer-facing roles such as Customer Success Manager, Account Manager, or Implementation.
  • Experience serving financial services or healthcare customers, or professional experience in either industry.
  • Demonstrated ability to coach others to manage senior VP and C-suite relationships and lead value and ROI discussions.
  • Commitment to customer focus through collaboration with internal partners across Sales, Product, Support, Marketing, and executive teams.
  • Strong communication, negotiation, and presentation skills, with the ability to influence leaders.
  • Data-oriented approach to measurable results and tracking team-wide KPIs.
  • Commitment to customer outcomes and to building a high-performing, accountable culture.
  • Self-directed approach and ability to thrive in a fast-paced, changing environment with ambiguity.
  • Growth mindset, openness to coaching, commitment to shared success, and willingness to question conventional approaches.

Артықшылықтар

  • Medical, dental, and vision coverage.
  • Flexible wellness allowance through the Wellbeing Fund.
  • Mental health support, including covered therapy and coaching.
  • 401(k) plan.
  • Education and learning stipend.
  • Flexible vacation time.
  • Paid parental leave.
  • Quarterly company-wide recharge days.
  • Work-from-home stipend.

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