GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Medical Virtual Assistant
Support a remote chiropractic clinic with insurance verification, claims, billing, and clinical documentation. Prepare operational reports and coordinate work across the provider and care team.
Сипаттама
- Verify patient coverage after check-in and keep insurance records accurate, current, and documented.
- Investigate denied claims, identify causes, support resubmissions, and track follow-up actions.
- Process Explanation of Benefits (EOBs) and reduce outstanding backlogs.
- Address unpaid insurance balances and patient account issues.
- Assist with claims, including Cigna and Veterans Affairs submissions.
- Coordinate vendor payments, arranging check payments when required.
- Track SOAP notes for completion, accuracy, and compliance.
- Monitor missed and canceled visits and identify scheduling patterns.
- Compile reports on balances, appointments, EOBs, denials, and other operational measures.
- Facilitate communication among the provider, care team, and administrative staff.
- Spot workflow gaps, billing concerns, documentation delays, scheduling problems, and account issues.
- Suggest practical changes that improve clinic operations.
Талаптар
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a US healthcare practice.
- Experience with insurance verification, EOBs, claims, denials, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong written and spoken English.
- Professional communication and executive presence.
- Must use Mac OS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with limited supervision.
- Prior experience demonstrating leadership, ownership, or accountability.
- Proactive approach and ability to anticipate needs.
- High accuracy in billing, documentation, and reporting.
- Strong critical thinking and problem-solving abilities.
- Patient and emotionally perceptive when supporting a busy provider.
- Confident, organized, and professional communicator.
- Takes responsibility for assigned work.
- Resourceful and motivated to learn new workflows.
- Dependable and trustworthy when handling sensitive information.
Артықшылықтар
- Performance-based pay increase after six months.
- Remote work arrangement.
- 30 hours per week.