Computacenter is a technology and services provider that helps large corporate and public sector organisations modernise their operations. Its work spans technology sourcing, professional services and managed services, including solutions designed to strengthen productivity and security. The company builds long-term client relationships and incorporates sustainability and social responsibility into how it delivers technology services.
Wintel Infrastructure Engineer
Provide third-line support for secure enterprise Windows infrastructure used by Computacenter customers. Resolve complex incidents, deliver infrastructure projects and improve critical managed services.
Description
- Deliver expert third-line support across enterprise Windows environments
- Investigate complex incidents and problems, applying immediate fixes and identifying lasting improvements
- Design, implement and support infrastructure solutions on Windows platforms
- Contribute to infrastructure projects, upgrades and technical change activities
- Prioritize workload against agreed service levels and operational needs
- Build effective relationships with customers, project teams and technical stakeholders
- Assess services and identify ways to improve reliability, performance and user experience
- Keep technical documentation current and share knowledge with the wider team
- Join an out-of-hours on-call rota
- Help restore critical services when required
Requirements
- Hold SC clearance or be willing and eligible to obtain it
- Have third-line experience in a managed services environment
- Have experience supporting complex enterprise environments
- Bring experience with Active Directory, Group Policy, DNS and DHCP
- Have experience with Microsoft Windows Server
- Have experience with Azure AD technologies, including Azure AD Connect, ADFS and single sign-on
- Know failover clustering and core Windows infrastructure technologies
- Bring experience with VMware and virtualization platforms
- Have experience with Exchange and Microsoft collaboration technologies
- Have experience with SCCM, endpoint management and software deployment tools
- Know PKI, certificate management and identity management solutions
- Be able to script and automate with PowerShell
- Know infrastructure monitoring, security and endpoint protection technologies
- Understand networking fundamentals, including routing, firewalls, LAN and WAN
- Demonstrate strong analytical and problem-solving skills
- Make sound technical decisions and work with limited supervision
- Communicate clearly and maintain a customer-first approach
- Be willing to learn new technologies and contribute to continuous improvement
Benefits
- Eligible candidates who opt in and meet the minimum criteria can access the guaranteed interview scheme under the Disability Confident Committed employer program
- Reasonable adjustments are available during recruitment
- An inclusive recruitment process designed to remove barriers
- A supportive, forward-looking work environment