BDO in Australia provides audit, tax, and advisory services as part of a global network of independent member firms. Its teams work with organizations across industries including consulting, healthcare, and legal services, helping clients understand financial performance, manage business challenges, and respond to their broader impact. The firm emphasizes trusted collaboration and practical, tailored advice for businesses of different sizes, with a focus on supporting sustainable growth.
UX and Content Designer — BDO Australia, Melbourne
Designs accessible, user-centred experiences for BDO’s secure Global Portal client collaboration platform. Combines user research, UX design and content design to improve how teams and clients navigate and use the platform.
Description
- Conduct user research through interviews, surveys, usability testing and feedback analysis
- Identify user needs, pain points and opportunities to enhance the experience
- Maintain user personas, journey maps and other experience-design artefacts
- Apply UX audits, feedback and behavioural insights to uncover improvement opportunities
- Turn research findings into user journeys, wireframes, prototypes and experience concepts
- Improve Global Portal content, navigation, onboarding materials and support experiences
- Refine information architecture to strengthen usability and content discoverability
- Work with product, technology and business stakeholders to deliver user-centred solutions
- Evaluate user feedback and behavioural data to guide ongoing improvements
- Promote accessibility, usability and established UX and content design practices
- Bring Australian user insights to local and global platform initiatives
- Help develop and improve BDO’s secure Global Portal client collaboration platform
Requirements
- Professional experience in UX design, content design, service design, digital experience or a comparable discipline
- Experience carrying out user research and turning findings into practical recommendations
- Experience producing wireframes, prototypes, user flows or journey maps
- Strong skills in stakeholder engagement, communication and influencing
- A practical, evidence-based approach to solving problems
- Experience collaborating across product, technology and business teams
- Ideally holds qualifications in UX design, human-centred design, service design, digital design or a related field
- Experience enhancing client-facing or enterprise digital platforms
- Figma experience is valued but not required
- Experience in content design, information architecture or digital support experiences
- Experience optimising SharePoint-based help centres, hubs, onboarding materials or digital support experiences is valued but not required
Benefits
- Health and wellbeing, social, financial and professional development benefits
- BWell fitness challenges
- Exclusive discounts on corporate health insurance, gym memberships and wellness facilities
- Travel perks
- Retail discounts
- Employee referral rewards
- Study and professional development support
- Enhanced family support leave
- Cultural and religious leave
- Options to purchase additional leave
- Community initiatives through the BCaring program
- On-the-job training
- Formal development programs
- Access to professional mentors
- Flexible location options across the Adelaide, Brisbane, Melbourne, Perth or Sydney offices