BDO in Australia oferă servicii de audit, fiscalitate și consultanță ca parte a unei rețele globale de firme membre independente. Echipele sale lucrează cu organizații din diverse industrii, inclusiv consultanță, servicii medicale și servicii juridice, ajutând clienții să înțeleagă performanța financiară, să gestioneze provocările de afaceri și să răspundă impactului lor mai larg. Firma pune accent pe colaborarea bazată pe încredere și pe recomandări practice, adaptate companiilor de diferite dimensiuni, concentrându-se pe susținerea creșterii durabile.
UX and Content Designer — BDO Australia, Melbourne
Designs accessible, user-centred experiences for BDO’s secure Global Portal client collaboration platform. Combines user research, UX design and content design to improve how teams and clients navigate and use the platform.
Descriere
- Conduct user research through interviews, surveys, usability testing and feedback analysis
- Identify user needs, pain points and opportunities to enhance the experience
- Maintain user personas, journey maps and other experience-design artefacts
- Apply UX audits, feedback and behavioural insights to uncover improvement opportunities
- Turn research findings into user journeys, wireframes, prototypes and experience concepts
- Improve Global Portal content, navigation, onboarding materials and support experiences
- Refine information architecture to strengthen usability and content discoverability
- Work with product, technology and business stakeholders to deliver user-centred solutions
- Evaluate user feedback and behavioural data to guide ongoing improvements
- Promote accessibility, usability and established UX and content design practices
- Bring Australian user insights to local and global platform initiatives
- Help develop and improve BDO’s secure Global Portal client collaboration platform
Cerințe
- Professional experience in UX design, content design, service design, digital experience or a comparable discipline
- Experience carrying out user research and turning findings into practical recommendations
- Experience producing wireframes, prototypes, user flows or journey maps
- Strong skills in stakeholder engagement, communication and influencing
- A practical, evidence-based approach to solving problems
- Experience collaborating across product, technology and business teams
- Ideally holds qualifications in UX design, human-centred design, service design, digital design or a related field
- Experience enhancing client-facing or enterprise digital platforms
- Figma experience is valued but not required
- Experience in content design, information architecture or digital support experiences
- Experience optimising SharePoint-based help centres, hubs, onboarding materials or digital support experiences is valued but not required
Beneficii
- Health and wellbeing, social, financial and professional development benefits
- BWell fitness challenges
- Exclusive discounts on corporate health insurance, gym memberships and wellness facilities
- Travel perks
- Retail discounts
- Employee referral rewards
- Study and professional development support
- Enhanced family support leave
- Cultural and religious leave
- Options to purchase additional leave
- Community initiatives through the BCaring program
- On-the-job training
- Formal development programs
- Access to professional mentors
- Flexible location options across the Adelaide, Brisbane, Melbourne, Perth or Sydney offices