Datavail
Datavail
Datavail is an IT services and consulting company that helps organizations manage and use data more effectively. Its work spans analytics consulting, application development and modernization, database administration, cloud migration, and cloud management. Datavail serves clients across sectors including healthcare and logistics, combining technical expertise with tailored solutions for improving data operations and business efficiency.

Siebel Techno-Functional Consultant - India Remote

Support Oracle Siebel operations in a remote India role, covering scheduled jobs, incidents, integrations, and CCPA fulfillment requests. Datavail provides data management, application development, analytics, and cloud services.

Description

  • Operate Oracle Siebel processes by running, monitoring, and troubleshooting scheduled jobs and batch workflows
  • Verify that jobs complete reliably and efficiently across their assigned schedules
  • Own Oracle Siebel incidents involving Order Management, Payments, and related functional domains
  • Investigate issues and provide timely resolutions within defined SLA requirements
  • Resolve SIQ, PET, and Web Order incidents involving customer orders, account data, and product availability
  • Process CCPA fulfillment requests end to end, including Do Not Call, Do Not Market, and other privacy actions
  • Complete CCPA requests within the required SLA timelines

Requirements

  • Bachelor’s degree
  • At least 10 years of professional experience
  • Strong analytical and issue-resolution capabilities
  • Ability to learn and interpret business processes spanning Order Management, Payments, Fulfillment, and Customer Service
  • Experience with Fusion applications, JSON payloads, and data integrations
  • Ability to analyze payloads and use business-process knowledge to investigate SIQ, PET, and Web Order incidents
  • Working knowledge of Linux and related operational support tasks
  • Solid understanding of Oracle Siebel architecture, core functionality, and business processes
  • Experience supporting customer data management and privacy processes is highly desirable
  • Experience with CCPA fulfillment and Siebel operational support is highly desirable

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