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Travoom
Travoom
11 – 50 Employees
ConsultingMarketingTravel
Founded in 1999, Travoom provides domain registration, web hosting, and digital collaboration services, including Google Workspace solutions. The company also works with corporate brands to manage, monitor, and protect their digital assets. Its offering combines digital infrastructure with consulting and support for organizations looking to maintain a reliable, well-managed online presence.
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Senior Director of Product Communications (Remote, Texas)

Lead product communications for OleOle, a global football social, messaging, and commerce platform. Make complex experiences clear across onboarding, payments, messaging, sports, and international launches.

USUnited StatesTXTexasRemoteFull-timeSeniorEnglish RequiredCommunications

Description

  • Shape how OleOle explains its products, features, and experiences across web and mobile
  • Partner closely with the Founder and product, design, and engineering teams
  • Create user-facing communications for onboarding, registration, social and content features, messaging and calling, live sports, invitations and rewards, wallets and payments, ticketing and commerce, AskOle, and future products
  • Write feature explanations, onboarding screens, calls to action, permission and consent messages, notifications, transaction messages, success and error states, help content, FAQs, and new-feature introductions
  • Define communication needs ahead of product launches
  • Evaluate product flows from the user’s perspective and identify opportunities for explanation, education, reassurance, or context
  • Set OleOle’s product voice and communication standards across products and user journeys
  • Create standards that work across countries, cultures, and languages
  • Develop communications for product launches and major releases
  • Align external product communications with users’ in-product experiences
  • Make technically complex products clear and easy for users to understand

Requirements

  • At least 10 years of experience in product communications, content design, UX content, product marketing, or a closely related consumer technology role
  • Demonstrated ownership at a senior level
  • Background leading user-facing communications for a large-scale consumer technology product or platform
  • Ability to turn complex products into simple, clear language
  • Experience collaborating with product managers, designers, engineers, and senior leaders throughout development
  • Experience creating messaging for onboarding, feature education, calls to action, notifications, permissions, confirmations, errors, help content, and FAQs
  • Experience with complex consumer categories such as social media, messaging, fintech, payments, wallets, marketplaces, e-commerce, travel, ticketing, gaming, or AI
  • Experience defining product voice, terminology, editorial standards, and communication systems across multiple products and teams
  • Experience launching major consumer products or features and coordinating communications before, during, and after launch
  • Understanding of how communication influences adoption, activation, engagement, trust, retention, and conversion
  • Experience communicating sensitive or high-trust experiences involving payments, financial transactions, identity verification, privacy, security, permissions, rewards, or account access
  • Experience supporting international products and working with localization and translation across multiple languages and cultures
  • Excellent written English and exceptional editing ability
  • Strong product judgment and confidence questioning unclear product experiences
  • Comfort working in an early-stage, fast-moving environment with changing requirements
  • Hands-on approach with willingness to write, edit, review, and establish the communications system personally
  • Strongly preferred: experience at a major global consumer technology company with sophisticated, multi-product user experiences
  • Understanding of football and international sports is a significant advantage

Benefits

  • Compensation is expected to transition to a competitive salary plus equity and token ownership after company funding
  • Equity and token ownership are available following funding
  • Remote work
  • Travel related to the role

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