Nelnet is a diversified services company working across consulting, healthcare, logistics, education, government, finance, and technology. Its capabilities include government and consumer services, federal student loan servicing, business process outsourcing, contact center operations, back-office processing, payment technology, data analytics, artificial intelligence, custom software development, digital accessibility, and information security. The company also supports education services and renewable-energy initiatives, including tax equity funding and solar installations, with an emphasis on operational effectiveness, accessible service delivery, and community partnerships.
Senior CRM Solutions Architect | Remote, United States
Lead secure, integrated CRM architecture for Nelnet’s education payment and services business. Own solution design, integrations, roadmap, governance, and technical mentorship.
United States
Colorado
Wisconsin$130,000 – $150,000 / year
RemoteFull-timeSeniorLeadEnglish RequiredSolutions EngineerDescription
- Direct complex CRM solution design across sales, marketing, service, and customer experience functions.
- Architect end-to-end CRM solutions, including data models and integrations with ERP systems, servicing platforms, data warehouses, and third-party applications.
- Partner with internal stakeholders and external implementation providers to convert business needs into practical CRM solutions.
- Set and advance the CRM technology roadmap, including automation and AI-enabled capabilities.
- Guide, train, and mentor CRM developers, administrators, and architects.
- May lead fellow architects in establishing CRM architecture practices, governance, and data management and security standards.
- Provide technical oversight to keep CRM solutions aligned with enterprise technology strategy and data governance requirements.
- Track CRM platform developments and recommend approaches for adopting new capabilities.
Requirements
- Bachelor’s degree in computer science, information systems, or equivalent professional experience.
- At least 10 years of experience in software development or CRM systems implementation.
- Five to seven years of experience working as a technical architect.
- A strong, demonstrated record of delivering complex technology solutions.
- Proven ability to lead design efforts for large-scale CRM solutions.
- Advanced expertise with CRM platforms.
- Excellent written and verbal communication skills.
- Business judgment to translate sales, marketing, and service requirements into feasible CRM solutions.
- Ability to rapidly learn new CRM features and business functions.
- Strong knowledge of data modeling and relational databases.
- Understanding of CRM data architecture.
- Knowledge of established approaches for integrating CRM platforms with internal applications and external partners.
- Working knowledge of the network, server, and/or cloud infrastructure needed to host CRM platforms.
- Must be currently authorized to work in the United States without present or future visa sponsorship.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Generous earned time off
- 401(k) and student loan repayment
- Life and accidental death and dismemberment insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability coverage
- Comprehensive wellness program