Xelon AG
Xelon AG
11 – 50 Employees
B2BEnterprise
Xelon AG provides Swiss cloud infrastructure for IT teams, service providers, SaaS developers, and startups. Its ISO-certified, geo-redundant platform includes public and private cloud environments, virtual machines, Kubernetes hosting, storage, and cloud backup. Xelon AG focuses on data sovereignty, compliance, high availability, and simpler cloud operations for organizations seeking to manage infrastructure efficiently and reduce operational risk.

Senior Cloud Operations Lead Hybrid Switzerland

Lead Xelon’s secure Swiss cloud infrastructure, VMware environment, and service desk. Oversee operations, incident recovery, compliance, and a team of four to six.

Description

  • Run Xelon’s cloud platform day to day, covering availability, incident response, monitoring, backup, and recovery
  • Operate and optimise the multi-hypervisor production environment, with VMware as the primary platform
  • Protect availability, performance, and capacity as the customer base expands
  • Own hardware lifecycles, capacity planning, and partner-supported datacenter operations
  • Manage operational networking and storage, including segmentation, routing, firewalling, DNS, load balancing, and the storage layer
  • Operate and improve monitoring, alerting, and logging systems
  • Own backup and disaster recovery, including verified restoration procedures
  • Lead service desk operations, from intake and triage to ticket quality and response times
  • Manage the customer experience from initial response through incident communications
  • Serve as the escalation point for first- and second-level support incidents
  • Lead, coach, and develop a team of four to six employees
  • Create development plans and reduce single points of knowledge
  • Establish sustainable on-call, shift, and service desk coverage
  • Automate recurring operational work with Infrastructure as Code and scripting
  • Improve operational tooling and handovers across DevOps, Support, and Product
  • Keep operations compliant with ISO 27001, ISAE, and Swiss data sovereignty requirements
  • Partner with DevOps and SecOps on hardening, patch compliance, and audit evidence
  • Maintain operational documentation in an audit-ready state
  • Co-own operational CAPEX and OPEX budgets
  • Manage vendors, licenses, and procurement

Requirements

  • At least five years of experience leading IT operations in a cloud, hosting, or service provider environment
  • Hands-on production experience with VMware
  • Practical knowledge of networking, storage, and datacenter operations
  • Strong spoken and written German and English skills
  • Swiss or EU/EFTA citizenship, or a valid Swiss work permit
  • Provider-scale networking experience, including segmentation, routing, firewalling, load balancing, and DNS (nice to have)
  • Experience with hypervisors beyond VMware and with hypervisor migrations (nice to have)
  • Hands-on Infrastructure as Code experience, such as Terraform or Ansible (nice to have)
  • Experience operating monitoring and logging at scale with Prometheus, Grafana, or similar tools (nice to have)
  • Experience running operations in a regulated environment, such as ISO 27001, ISAE, or SOC 2 (nice to have)
  • Experience managing operations through a platform migration or consolidation (nice to have)

Benefits

  • Competitive compensation
  • Contemporary tools and technologies
  • Hybrid work arrangement
  • Leadership position with meaningful ownership
  • Direct collaboration with the Head of Platform & Technology and cross-functional teams
  • Product-focused environment built around clarity and ownership

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