Medibank is a healthcare and health insurance provider offering coverage for individuals, overseas students, visitors, and corporate clients. Its work spans insurance and health-focused services, with a community-oriented approach to helping people access information about wellbeing, health events, and related services. Medibank also builds a talent community through career opportunities and engagement with prospective employees.
Sales and Customer Service Consultant – Adelaide Hybrid
Support Medibank customers with health products and personalised service across Adelaide stores, phone, messaging, and community channels.
Description
- Connect local customers with Medibank products and services
- Guide customers through their needs from start to finish with high-quality service
- Resolve routine customer issues effectively
- Assist customers in stores, by phone, in the community, and through messaging
- Create personalised customer interactions
- Own delivery against expected results
- Respond to changing challenges while keeping customer needs central
- Develop and maintain strong customer relationships
- Work collaboratively while supporting colleagues
Requirements
- Apply relevant knowledge across messaging, face-to-face, and phone-based systems
- Demonstrated strength in customer service
- Ability to develop and retain a customer base
- Self-directed and focused on achieving results
- Thorough when presenting products and services
- Highly attentive to interaction accuracy
- Committed to safeguarding customer privacy
- Effective and supportive team contributor
- Open to testing ideas and helping peers
- Comfortable working across several communication channels
Benefits
- Flexible work arrangements across stores, home, and community settings according to business needs
- Opportunities to develop new skills
- Defined career progression opportunities
- Scope to contribute innovative ideas at Medibank
- Supportive culture that prioritises employee well-being
- Personal development opportunities
- Health and wellbeing support
- Inclusive workplace environment
- Recruitment adjustments and alternative formats available