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Guidehouse
Guidehouse
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Guidehouse is a global consulting firm that provides advisory, digital, and managed services to commercial and public-sector organizations. Its work supports clients in national security, financial services, healthcare, energy, and infrastructure, combining data analytics, digital technologies, risk management, and related expertise to address complex operational and strategic challenges. Guidehouse also emphasizes sustainability and innovation in its approach to organizational transformation.
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Remote ServiceNow Business Analyst at Guidehouse

Translate federal client requirements into ServiceNow designs and solutions as part of Guidehouse consulting projects. Support implementation, testing, training, and stakeholder engagement.

USUnited States
$53,000 – $88,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredBusiness Analyst
ITSMServiceNowTableau

Description

  • Support ServiceNow workstreams by engaging clients and users to identify and translate functional requirements.
  • Partner with ServiceNow developers to design, build, implement, and administer applications.
  • Convert complex business needs into technical designs and ServiceNow solutions.
  • Document current processes and pain points, then design future-state workflows.
  • Engage users and stakeholders across project and development phases.
  • Work with technical teams to configure, develop, and improve ServiceNow applications.
  • Maintain knowledge of ServiceNow products, capabilities, and industry developments.
  • Assess ServiceNow implementations and recommend technical improvements.
  • Produce functional deliverables such as process maps, design documents, and communications.
  • Assist with functional testing and training activities.
  • Prepare technical and functional documentation for ServiceNow solutions.

Requirements

  • An active, maintained Secret federal or Department of Defense security clearance.
  • A bachelor’s degree or equivalent professional experience.
  • Experience with software development lifecycle methods, deliverables, and controls.
  • Knowledge of ServiceNow modules and capabilities, including GRC, SPM, ITSM, App Engine, and Scoped Apps.
  • Technology consulting experience, including requirements definition, client meeting leadership, UAT facilitation, and training delivery, is preferred.
  • Experience working in an Agile environment.
  • Agile, Scrum, or SAFe certification is preferred.
  • One or more ServiceNow certifications, such as CSA, CIS, or CAD, is preferred.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to contribute effectively within a team.
  • Strong interpersonal skills with the ability to build rapport across diverse audiences and organizational levels.
  • Exceptional attention to detail.
  • Knowledge of other low-code and no-code platforms, including Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau.
  • Hands-on experience configuring ServiceNow solutions.
  • General understanding of financial management, particularly in federal environments.
  • Willingness to travel up to 10%.

Benefits

  • Medical, prescription, dental, and vision insurance.
  • Personal and family sick time plus company-paid holidays.
  • Parental leave.
  • 401(k) retirement plan.
  • Group-term life insurance and travel assistance.
  • Voluntary life and accidental death and dismemberment insurance.
  • Health savings account plus healthcare and dependent-care flexible spending accounts.
  • Transit and parking commuter benefits.
  • Short- and long-term disability coverage.
  • Tuition reimbursement, personal development support, certifications, and learning opportunities.
  • Employee referral program.
  • Company-sponsored events and community outreach.
  • Annual Care.com membership.
  • Employee assistance program.
  • Supplemental Corestream benefits, including critical care, hospital indemnity, accident insurance, legal assistance, and identity-theft protection.
  • The position may qualify for a discretionary variable incentive bonus.
  • Flexible benefits package.

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