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Banyan Treatment Centers
Banyan Treatment Centers
1,001 – 5,000 Employees
B2CHealthcareWellness

Banyan Treatment Centers is a healthcare organization focused on addiction recovery and mental health treatment. Its nationwide network provides a continuum of evidence-based programs, from medical detoxification and residential inpatient care to partial hospitalization, intensive outpatient, outpatient, and telehealth services.

The organization supports people with substance use disorders and co-occurring mental health conditions through individualized clinical care and specialized programs for veterans, first responders, LGBTQ+ people, pregnant women, and faith-based communities. Its work also includes insurance verification, aftercare coordination, and alumni support, creating opportunities for employees to contribute across clinical treatment, recovery services, and ongoing patient care.

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Remote Patient Finance Counselor at Banyan Treatment Centers

Banyan Treatment Centers is seeking a remote Patient Finance Counselor to manage patient payments, billing questions, account balances, and financial arrangements for addiction and mental health programs. The role supports accurate accounts receivable while providing clear, compassionate guidance to patients, families, and insurance representatives.

USUnited StatesFLFloridaPAPennsylvania
$22 – $23 / hour
RemoteFull-timeJuniorMiddleEnglish RequiredCounselor

Description

  • Collect patient payments for deductibles, copays, coinsurance, and other financial responsibilities
  • Reach out to patients and authorized family members about unpaid balances
  • Explain patient financial obligations, private-pay rates, and applicable payment terms
  • Arrange appropriate payment plans for patients
  • Review accounts receivable, confirm account accuracy, and resolve outstanding balances
  • Investigate billing concerns and answer account-related questions
  • Record reconciliation activities and payment-resolution efforts
  • Detect discrepancies involving adjustments, write-offs, overpayments, and refunds
  • Work with Intake to secure completed and signed financial documents
  • Confirm and maintain accurate patient demographic and registration data
  • Deliver professional service to patients and insurance representatives
  • Protect confidential information and follow federal and state requirements, privacy laws, and Banyan policies
  • Report to the Patient Relations Manager while partnering with Intake and Finance teams

Requirements

  • An associate degree is required; a bachelor’s degree or equivalent relevant experience is preferred
  • At least two years of experience resolving patient accounts, ideally in behavioral healthcare
  • Solid knowledge of insurance benefit terminology and patient financial obligations
  • Strong organization, accuracy, and time-management skills
  • Ability to work independently and meet deadlines in a fast-paced setting
  • Excellent written and verbal communication with a patient-focused approach
  • Working proficiency with Microsoft Outlook, Word, and Excel
  • Experience with EHR platforms preferred, particularly CollaborateMD, Salesforce, or Kipu
  • Understanding of revenue cycle operations; behavioral health experience preferred
  • Availability to work Eastern Time hours

Benefits

  • Medical, dental, and vision insurance
  • Life and disability insurance coverage
  • 401(k) plan with employer matching
  • Paid time off and company holidays
  • Wellness incentive programs
  • Employee assistance resources
  • Collaborative Revenue Cycle and Intake teams
  • Professional development opportunities in patient accounts, billing support, and revenue cycle operations

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