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Zillow
Zillow
5,001 – 10,000 Employees
H1B Visa SponsorB2CeCommerceReal Estate
Zillow operates a real estate marketplace that helps people discover homes, apartments, and other properties for sale or rent. Its platform combines property listings with practical tools for comparing options, estimating mortgage payments, and connecting with real estate professionals. Zillow also provides Zestimates, algorithm-generated estimates of a home’s market value, giving buyers, sellers, renters, agents, and brokers data to support real estate decisions.
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Remote HR Generalist at Zillow

Support Zillow managers with complex HR questions, employee inquiries, and case resolution. Partner with HR business partners on performance, annual reviews, and people operations.

USUnited States
$81,900 – $137,800 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredHuman Resources
ServiceNow

Description

  • Coach managers on HR questions using policy, practice, and risk guidance.
  • Investigate employee inquiries, document facts and timelines, and route cases to the right team.
  • Partner with HR business partners on performance, annual reviews, position management, and talent strategy.
  • Oversee operational details for recurring HR processes from start to finish.
  • Take part in HRBP meetings, talent forums, and related discussions.
  • Coordinate with partners to complete cases and support smooth experiences for employees and managers.
  • Develop and refine procedures, playbooks, and triage rules using case trends and partner feedback.
  • Apply HR systems, data, and AI tools to improve workflows, documentation, and analysis.

Requirements

  • At least two years of HR experience in shared services, employee service centers, employee relations, HR operations, or generalist roles.
  • Experience handling employee or manager inquiries and documenting them clearly and objectively.
  • Sound judgment when prioritizing, routing, and escalating work according to complexity, risk, and business context.
  • Strong written and verbal communication skills, including the ability to write clear guidance.
  • Proficiency with Workday or a comparable HR information system and ServiceNow or similar tools.
  • Experience in an HR shared services or tiered support model is preferred.
  • Practical experience with AI tools such as ChatGPT, Claude, or Gemini is preferred.
  • Project contributor experience supporting organizational change, re-leveling, or job profile work is preferred.
  • Ability to handle sensitive or confidential information with discretion and reliability.

Benefits

  • Equity awards determined by experience, performance, and location.
  • Remote work from a chosen physical location within eligible U.S. locations.
  • Flexible distributed work arrangement through Cloud HQ.
  • Equal employment opportunity and support for disability accommodations.

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