Strong Technical Services
Strong Technical Services
51 – 200 Employees
B2BeCommerceMedia
Strong Technical Services provides managed services and digital signage support for organizations that rely on displays, projectors, audio equipment, and networking solutions. Founded in 1932, the company supports B2B, eCommerce, and media use cases through nationwide service coverage, round-the-clock customer support, and a customer portal for remote service access and management. Its hiring context may appeal to professionals interested in technical services, audiovisual systems, networking, and customer-focused operations.

Remote Field Service Technician - Missouri

Maintain and support digital cinema, projection, audio, and digital signage systems for Strong Technical Services. Deliver customer support, installations, repairs, and field testing across the St. Louis market.

Description

  • Support customers with digital cinema equipment and related technical services
  • Carry out preventive maintenance on cinema projection, digital signage, sound, server, and power supply systems
  • Provide on-demand customer service by assessing needs and implementing support plans
  • Use ohmmeters, voltmeters, ammeters, color meters, resistance bridges, oscilloscopes, and automated or computerized equipment to test electronic assemblies, components, and parts
  • Inspect equipment and assemblies for faults, replacing defective components as needed
  • Repair equipment and conduct testing in the field
  • Diagnose and resolve firmware and software problems
  • Lead investigations into customer complaints involving product quality, tolerances, specifications, and delivered condition
  • Document and assess production quality data, then report complaint and claim progress to relevant personnel and sales teams
  • Install electronic and digital equipment and verify installation performance
  • Log daily work in Field Point, including task details, expenses, hours, labor, and travel
  • Take ownership of assigned responsibilities and complete additional duties as required

Requirements

  • Associate degree or equivalent two-year college, technical education, or comparable combination of education and experience
  • Background in electronics supporting the professional audiovisual market
  • Understanding of computer and networking concepts and architecture
  • Experience with digital cinema equipment is preferred
  • Strong attention to detail
  • Proficiency with Microsoft Office
  • Excellent customer service skills
  • Valid state-issued driver's license
  • Ability to stand, sit, squat, and bend for extended periods
  • Strong verbal and written communication skills
  • Comfort working in a high-stress, fast-paced setting with changing priorities
  • Excellent time management, organizational, and analytical abilities
  • Self-directed approach to identifying and resolving issues
  • Ability to work effectively with a broad range of personnel across the organization
  • Willingness to travel both in and out of the market up to 70–80% of the time
  • Availability to work weekends, holidays, and on-call shifts

Benefits

  • Competitive pay and benefits
  • An energetic workplace that encourages creativity and results
  • Collaborative and flexible work environment
  • Strong partnerships and ongoing opportunities to work with industry leaders and experts
  • Access to and investment in current technologies
  • 401(k) plan with employer matching
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company-paid disability insurance
  • Flexible spending account
  • Health savings account with up to $1,250 per year in employer contributions
  • Accident plan
  • Hospital indemnity plan
  • Critical illness plan
  • Company-paid and voluntary life insurance

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