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Sentara Health is a healthcare system serving Virginia and northeastern North Carolina through more than 300 care sites, including 12 acute care hospitals. Its work spans healthcare delivery and healthcare insurance, with teams focused on patient care and improving health. Sentara hires across its organization and describes professional development, workforce diversity, growth, and innovation as part of its workplace context.
Night Shift Central Communications Supervisor
Lead overnight emergency and non-emergency communications operations at Sentara Health. Supervise frontline teams, handle escalations, and coordinate physician paging and critical hospital communications.
United States
Virginia$61,360 – $89,772 / year
On-siteFull-timeMiddleSeniorEnglish RequiredCommunicationsDescription
- Lead centralized emergency and non-emergency communications operations during the assigned shift
- Track live performance, staffing coverage, and system functionality
- Resolve escalations to maintain continuous service
- Supervise, coach, and develop frontline staff
- Coordinate emergency alerts, physician paging, and the Emergency Notification System
- Work with Workforce Management, Quality Assurance, and leaders to standardize operations and drive improvement
- Act as the shift authority during critical events
- Maintain reliable communications supporting patient care, physician response, and hospital operations
Requirements
- High school diploma or equivalent required
- Five years of experience in emergency or non-emergency communications, call center operations, or a high-volume, around-the-clock operation
- At least three years in a supervisory, lead, or team leadership role
- Emergency Medical Dispatcher (EMD) certification preferred
- Emergency Telecommunicator Certification (ETC) preferred
- FEMA Incident Command System (ICS) courses preferred
- Ability to lead teams in live operational settings
- Ability to manage complex situations and make timely operational decisions
- Availability for the assigned third, or night, shift in a 24/7/365 operation
Benefits
- Medical, dental, and vision plans
- Up to $10,000 in adoption, fertility, and surrogacy reimbursement
- Paid time off and sick leave
- Paid parental and family caregiver leave
- Emergency backup care
- Long-term and short-term disability and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance of $5,250 per year and discounted learning opportunities through Guild Education
- Up to $10,000 in student debt paydown
- Pet insurance
- Legal resources plan
- Annual discretionary bonus opportunity, subject to established system and employee eligibility criteria
- Shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonuses may be available
- Opportunities to build leadership skills in a complex healthcare setting
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