pso vertriebsprogramme GmbH
pso vertriebsprogramme GmbH
51 – 200 Employees
ConsultingLogisticsMarketing
pso vertriebsprogramme GmbH is a German consulting and marketing company that develops digital sales and incentive solutions for businesses. Its work spans referral programs, partner-led sales networks, omnichannel sales platforms, and reward fulfillment covering cash, vouchers, and products. The company also supports employee engagement and sales performance through tools such as Centrical, helping clients build scalable programs focused on customer acquisition, retention, reach, and revenue. With logistics included in its operating expertise, pso vertriebsprogramme GmbH brings together strategy, technology, and program delivery for organizations seeking more effective sales ecosystems.

Junior Customer Success Manager – B2B SaaS | Cologne Hybrid

Support B2B SaaS customers through onboarding, relationship management, retention, and performance improvement. This hybrid Cologne role focuses on data-informed customer success and cross-functional collaboration.

Description

  • Manage an existing portfolio of B2B customers independently while developing lasting relationships
  • Learn each customer’s needs and help them achieve greater value from SaaS solutions
  • Lead the complete onboarding journey for new customers using SaaS platforms
  • Spot emerging opportunities and risks early, then shape appropriate solutions with customers
  • Partner with Sales, Marketing, and IT Development to deliver a consistent customer experience
  • Run data-informed projects and track the KPIs that measure progress
  • Turn customer feedback into ongoing improvements to products and services

Requirements

  • A degree in business administration, economics, or a comparable qualification; career changers are also welcome
  • One to two years of experience in areas such as project management, account management, customer success, or sales
  • Strong communication and presentation abilities
  • Capacity to coordinate several projects at the same time
  • A quick grasp of new concepts and the ability to make sense of complex topics
  • Familiarity with agile Scrum methods is advantageous
  • Confidence working in both German- and English-speaking environments

Benefits

  • Flexible working hours with core availability from 10:00 a.m. to 4:00 p.m.
  • 30 days of annual leave
  • Time off in lieu for overtime worked
  • Permanent employment contract
  • A forward-looking workplace
  • Open culture with flat organizational structures
  • Weekly food day
  • Regular team events
  • Up to three days of mobile work each week
  • Individual working arrangements that support balance across family, friends, and work

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