pso vertriebsprogramme GmbH
pso vertriebsprogramme GmbH
pso vertriebsprogramme GmbH este o companie germană de consultanță și marketing care dezvoltă soluții digitale de vânzări și stimulare pentru companii. Activitatea sa include programe de recomandări, rețele de vânzări bazate pe parteneri, platforme de vânzări omnicanal și gestionarea recompenselor, inclusiv plăți în numerar, vouchere și produse. Compania sprijină, de asemenea, implicarea angajaților și performanța vânzărilor prin instrumente precum Centrical, ajutând clienții să creeze programe scalabile axate pe atragerea și fidelizarea clienților, extinderea acoperirii și creșterea veniturilor. Având și expertiză operațională în logistică, pso vertriebsprogramme GmbH reuneste strategia, tehnologia și implementarea programelor pentru organizațiile care urmăresc ecosisteme de vânzări mai eficiente.

Junior Customer Success Manager – B2B SaaS | Cologne Hybrid

Support B2B SaaS customers through onboarding, relationship management, retention, and performance improvement. This hybrid Cologne role focuses on data-informed customer success and cross-functional collaboration.

Descriere

  • Manage an existing portfolio of B2B customers independently while developing lasting relationships
  • Learn each customer’s needs and help them achieve greater value from SaaS solutions
  • Lead the complete onboarding journey for new customers using SaaS platforms
  • Spot emerging opportunities and risks early, then shape appropriate solutions with customers
  • Partner with Sales, Marketing, and IT Development to deliver a consistent customer experience
  • Run data-informed projects and track the KPIs that measure progress
  • Turn customer feedback into ongoing improvements to products and services

Cerințe

  • A degree in business administration, economics, or a comparable qualification; career changers are also welcome
  • One to two years of experience in areas such as project management, account management, customer success, or sales
  • Strong communication and presentation abilities
  • Capacity to coordinate several projects at the same time
  • A quick grasp of new concepts and the ability to make sense of complex topics
  • Familiarity with agile Scrum methods is advantageous
  • Confidence working in both German- and English-speaking environments

Beneficii

  • Flexible working hours with core availability from 10:00 a.m. to 4:00 p.m.
  • 30 days of annual leave
  • Time off in lieu for overtime worked
  • Permanent employment contract
  • A forward-looking workplace
  • Open culture with flat organizational structures
  • Weekly food day
  • Regular team events
  • Up to three days of mobile work each week
  • Individual working arrangements that support balance across family, friends, and work

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