pso vertriebsprogramme GmbH
pso vertriebsprogramme GmbH
pso vertriebsprogramme GmbH एक जर्मन परामर्श और मार्केटिंग कंपनी है, जो व्यवसायों के लिए डिजिटल बिक्री और प्रोत्साहन समाधान विकसित करती है। इसका कार्य रेफ़रल प्रोग्राम, साझेदार-आधारित बिक्री नेटवर्क, ओम्नीचैनल बिक्री प्लेटफ़ॉर्म और नकद, वाउचर तथा उत्पादों से जुड़े पुरस्कारों की पूर्ति तक फैला हुआ है। कंपनी Centrical जैसे टूल्स के माध्यम से कर्मचारी सहभागिता और बिक्री प्रदर्शन को भी समर्थन देती है, जिससे ग्राहकों को ग्राहक अधिग्रहण, ग्राहक बनाए रखने, पहुँच और राजस्व पर केंद्रित विस्तार योग्य प्रोग्राम बनाने में मदद मिलती है। लॉजिस्टिक्स में अपनी विशेषज्ञता को शामिल करते हुए, pso vertriebsprogramme GmbH अधिक प्रभावी बिक्री पारिस्थितिकी तंत्र बनाने की इच्छा रखने वाले संगठनों के लिए रणनीति, प्रौद्योगिकी और प्रोग्राम संचालन को एक साथ लाती है।

Junior Customer Success Manager – B2B SaaS | Cologne Hybrid

Support B2B SaaS customers through onboarding, relationship management, retention, and performance improvement. This hybrid Cologne role focuses on data-informed customer success and cross-functional collaboration.

विवरण

  • Manage an existing portfolio of B2B customers independently while developing lasting relationships
  • Learn each customer’s needs and help them achieve greater value from SaaS solutions
  • Lead the complete onboarding journey for new customers using SaaS platforms
  • Spot emerging opportunities and risks early, then shape appropriate solutions with customers
  • Partner with Sales, Marketing, and IT Development to deliver a consistent customer experience
  • Run data-informed projects and track the KPIs that measure progress
  • Turn customer feedback into ongoing improvements to products and services

आवश्यकताएँ

  • A degree in business administration, economics, or a comparable qualification; career changers are also welcome
  • One to two years of experience in areas such as project management, account management, customer success, or sales
  • Strong communication and presentation abilities
  • Capacity to coordinate several projects at the same time
  • A quick grasp of new concepts and the ability to make sense of complex topics
  • Familiarity with agile Scrum methods is advantageous
  • Confidence working in both German- and English-speaking environments

लाभ

  • Flexible working hours with core availability from 10:00 a.m. to 4:00 p.m.
  • 30 days of annual leave
  • Time off in lieu for overtime worked
  • Permanent employment contract
  • A forward-looking workplace
  • Open culture with flat organizational structures
  • Weekly food day
  • Regular team events
  • Up to three days of mobile work each week
  • Individual working arrangements that support balance across family, friends, and work

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