Sioux digital 1:1
Sioux digital 1:1
51 – 200 Employees
ConsultingMarketingMedia
Sioux digital 1:1 is a consultative digital agency working across consulting, marketing, media, design, and technology. It helps corporate clients strengthen their digital presence through integrated strategy, creative campaigns, websites, and digital platforms, combining planning with hands-on technical delivery. Its work spans markets in Brazil and Portugal and has included projects for brands such as Adobe, AIG, Santander, and companies in real estate.

Junior Community Analyst (São Paulo, Hybrid)

Junior Community Analyst responsible for monitoring social interactions, customer service requests, and potential crises. Helps turn audience engagement into active communities for Sioux’s client brands.

Description

  • Monitor and classify comments and direct messages across brand channels, including customer service requests
  • Follow social media conversations and report content opportunities, emerging trends, and potential crisis signals to the team
  • Apply each brand’s response procedures and tone-of-voice standards while recommending improvements
  • Assist with crisis response by following established protocols
  • Contribute to engagement, sentiment, and brand health reporting with content insights and recommendations
  • Use social media monitoring platforms as part of daily operations
  • Coordinate incoming requests to manage workload and meet deadlines
  • Support client communications related to Community Management alongside the wider team

Requirements

  • Bachelor’s degree in Communications, Public Relations, Advertising, Journalism, or a related discipline
  • Good awareness of social media memes and current events
  • Proactive, perceptive approach to work
  • Strong written communication and the ability to adjust tone for different brands
  • Highly organized, with the ability to coordinate work across multiple brands
  • Interest in performance metrics and willingness to develop data-analysis skills
  • Preferred: internship or other experience in social media, social customer service, or community management
  • Preferred: familiarity with monitoring or customer service platforms such as Buzzmonitor, Sprinklr, or Stilingue
  • Preferred: active social media accounts or experience producing content for social platforms

Benefits

  • Flexible benefits package that can be allocated across meal, food, fuel, and other voucher options
  • Medical and dental coverage
  • Public transit allowance
  • Life insurance
  • Financial support for courses, certifications, and industry events
  • Paid birthday day off with a gift
  • Remote-work allowance
  • Free access to Alura’s course library
  • Childcare assistance
  • Employee referral bonuses
  • Collaborative, fast-moving workplace with learning opportunities, recognition, and flexible hours

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