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Hapag-Lloyd AG is a global transport and logistics company focused on container shipping for international trade. Its services combine maritime freight with digital tools for booking, tracking, and managing shipments, as well as customer service and performance management. With a fleet of 292 vessels and an emphasis on quality, digitalization, and more sustainable logistics, Hapag-Lloyd supports cargo movement and supply chains worldwide.
Head of Self-Service AI at Hapag-Lloyd in Gdańsk (Hybrid)
Lead Hapag-Lloyd’s enterprise self-service AI strategy, tools and enablement from its hybrid Gdańsk operation. Drive adoption, innovation pilots and measurable business value across a global liner shipping network.
Description
- Shape and advance the self-service AI strategy by responding to user feedback, usage trends and market developments, while defining the toolkit of generative AI, LLM-as-a-service and agentic AI solutions.
- Lead, mentor and grow the Self-Service AI team by setting objectives, giving constructive feedback and building the capabilities required to execute the strategy.
- Monitor AI product developments and evaluate promising capabilities through focused pilots that establish practical value and quantify potential opportunities.
- Lead the self-service AI agenda with senior leadership by developing recommendations, aligning expectations and ensuring agreed initiatives are delivered.
- Establish adoption and business-impact goals with stakeholders, monitor value and spending, quantify benefits, communicate progress and intervene when outcomes miss targets.
- Partner with Hapag-Lloyd Academy to design and coordinate employee enablement that helps colleagues use self-service AI tools confidently and independently.
- Expand self-service AI adoption across the organisation through regional connections and the AI Marketplace, communicating a clear direction grounded in examples, milestones and measurable results.
Requirements
- At least three years of successful leadership experience in product, digital enablement or AI teams, including coaching and talent development.
- Demonstrated success creating enterprise technology offerings and driving their adoption.
- Practical knowledge of generative AI, assistants and low-code tools, including responsible application.
- Ability to weigh user needs, business value, delivery capacity, cost and enterprise requirements.
- Excellent stakeholder management and communication skills across business and technical teams in an international environment.
- Experience developing enablement programmes and tracking adoption and business benefits.
- Fluent English; experience in shipping or logistics is advantageous.
Benefits
- Private medical coverage through Medicover.
- Multisport gym card.
- Annual bonus of up to 22.5%, subject to company performance.
- Group life insurance and an employee capital plan (PPK).
- Cafeteria benefits including cinema tickets and vouchers.
- Wellbeing initiatives such as fruit days, cycling competitions and football training.
- Charity and volunteering opportunities.
- Modern, well-connected office in the Alchemia complex in Gdańsk Oliwa.
- Relocation assistance, including financial support, immigration-process coverage and Polish-language lessons for non-Polish citizens.
- Internal learning management system.
- Development budget contributions for certifications, conferences and IT events.
- Flexible hours and home-office options within the hybrid work model.
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