Coverflex
Coverflex
51 – 200 Employees
ConsultingHealthcareInsurance
Coverflex builds an employee benefits offering for modern workplaces and operates across insurance, healthcare, and consulting. The company promotes a fully remote environment shaped by transparency, integrity, inclusion, and work-life balance, with a focus on building a diverse team. Its stated employee offering includes health insurance, competitive compensation with stock options, personal and professional development budgets, generous time off, and support for remote work. Coverflex is committed to equal opportunity hiring.

Head of AI Operations — Portugal (Remote)

Lead Coverflex’s company-wide AI operations strategy, automation, governance, and investment measurement. Build reusable AI workflows across departments while guiding a small central team.

Description

  • Lead a small central AI Operations team while contributing directly to delivery
  • Set priorities for AI initiatives across departments outside the AI Operations reporting line
  • Embed with teams for days or weeks to build agents, skills, automations, and workflows before transferring ownership
  • Maintain the company-wide view of AI expenditure, returns, safety, and reusable solutions
  • Create the first complete overview of AI spending, production systems, dependencies, and returns
  • Launch operational AI initiatives in at least three departments that can manage them independently
  • Improve the discoverability and reuse of existing AI work
  • Establish AI governance with Engineering, Security, and Legal, covering guardrails, reviews, and permitted team activities
  • Track workflow gains, AI-spend returns, reuse, ownership coverage, and response times to departmental requests
  • Work closely with AI Product, Engineering, DevX, Legal, Security, and department leaders
  • Present evidence-based reporting on AI investment and impact to management

Requirements

  • Demonstrated success leading AI or automation adoption across an entire company, not just a single team
  • Hands-on ability to build with AI tools, including agents, skills, prompts, and orchestration platforms
  • Experience managing a budget or investment case and substantiating it with evidence for executives
  • Track record of setting and enforcing priorities across departments outside your direct reporting line
  • Knowledge of AI governance and risk management, including data handling, access controls, vendor assessment, and audit trails
  • Ability to create baselines and evaluate results using measurable evidence
  • Experience working in rapidly scaling companies and remote-first teams with significant autonomy
  • English proficiency for the primary working language
  • Portuguese, Spanish, or Italian language skills are advantageous
  • Experience managing a small senior team spanning multiple disciplines is advantageous
  • Background in solutions engineering, forward-deployed engineering, internal tooling, revenue or business operations, or consulting is advantageous
  • Familiarity with the EU AI Act in employment and financial-services settings is advantageous
  • Experience in fintech or another regulated industry is advantageous

Benefits

  • VSOPs or stock options
  • Fully remote working arrangement
  • Company get-togethers held on site at least annually
  • Coverflex card
  • MacBook
  • €500 budget for onboarding
  • €1,000 annual FlexBudget for professional development and remote-work enablement
  • Health insurance plans with family-member additions and condition updates available depending on country
  • 25 paid vacation days annually
  • Three paid caring days each year for side projects that support positive-impact causes
  • Two additional paid weeks of parental leave beyond the legal maximum
  • Paid time off for your birthday and your children’s birthdays

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