EXL
EXL
EXL is a business consulting and services company that helps organizations use data, analytics, and technology to improve operations and make better decisions. Its work includes operations management, decision analytics, and digital transformation, with experience supporting clients in healthcare, insurance, finance, and logistics. EXL combines data science with practical business expertise to develop solutions tailored to each organization’s goals, operating model, and industry context.

Finance Operations Executive - Insurance Collections

Finance operations executive responsible for insurance collections, OTC accounts, account quality, reporting, and payment dispute resolution in Noida.

Description

  • Administer office supplies, meeting coordination, correspondence, and recordkeeping
  • Review and monitor account quality
  • Assign accounts in accordance with established guidelines
  • Complete account closures within required timelines
  • Verify transaction quality against defined parameters
  • Follow company policies and operating procedures
  • Collect outstanding balances using fair and appropriate methods
  • Contact customers to obtain collection or payment information
  • Investigate and resolve account disputes
  • Support customer satisfaction through rapport, clear communication, and timely issue resolution
  • Meet process targets in accordance with SLAs and KSFs
  • Compile reports for assigned accounts
  • Create business review templates for performance evaluations

Requirements

  • Bachelor's degree or equivalent graduate qualification
  • 1–3 years of professional experience
  • Strong analytical ability
  • Background in finance and accounting insurance collections
  • Experience with OTC and accounts receivable operations
  • Previous SAP ERP experience is advantageous
  • Proficiency in Microsoft Excel
  • Strong computer navigation and keyboarding abilities
  • Effective negotiation skills
  • Clear written and verbal communication
  • Strong listening and comprehension skills
  • Customer-service orientation and professional telephone etiquette
  • Ability to multitask, prioritize, and manage daily activities

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