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GLORY
GLORY
5,001 – 10,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
GLORY develops cash technology solutions for financial institutions, retailers, gaming businesses, and cash-in-transit operators. Its portfolio includes cash recyclers, self-service kiosks, point-of-sale systems, and cash management tools designed to automate handling processes across stores, cash centers, and the wider retail cash chain. The company’s work focuses on helping organizations manage cash more efficiently and securely while supporting consistent customer service and operational performance.
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Field Service Technician – GLORY (Pennsylvania Remote)

Provide field service for GLORY’s high-speed cash-handling equipment across the Wynnewood territory. Support customers through troubleshooting, repairs, installations, upgrades, and onsite maintenance.

USUnited StatesPAPennsylvania
$25 – $30 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Oversee customer service and support for assigned clients
  • Troubleshoot and repair high-speed cash-handling equipment independently
  • Maintain accurate control of parts and service tools
  • Keep current with technical and functional updates to GLORY equipment
  • Promote positive customer experiences throughout each service interaction
  • Diagnose equipment and system issues and complete necessary repairs
  • Communicate maintenance progress and downtime updates to customers
  • Perform machine installations, Engineering Change Notices, system upgrades, and hardware or software upgrades
  • Comply with applicable safety procedures and company policies
  • Complete required Environmental Health and Safety training
  • Report job-site injuries and property damage without delay
  • Travel regularly to customer locations in Wynnewood, Pennsylvania, and nearby areas
  • Report service activity to the District Service Manager

Requirements

  • Professional study or completion in electromechanics, electrical engineering, or comparable work experience
  • Related certifications in mechanics, electronics, automation, or data processing are preferred
  • Strong customer service and communication abilities
  • Working knowledge of personal computers, Microsoft Office, network sites, and email
  • Ability to troubleshoot logically and isolate faults to the PCB or component level
  • Ability to read and use electrical schematics, logic diagrams, and mechanical drawings
  • Knowledge of AC/DC power distribution and digital and analog circuitry
  • Experience repairing high-speed paper-handling equipment; ATM or copier repair experience is preferred
  • Three to five years of technical field service repair experience is preferred
  • Valid driver’s license
  • Reside within reasonable commuting distance of Wynnewood, Pennsylvania, or roughly 40 miles of it, or be willing to relocate; relocation assistance is unavailable
  • Ability to lift up to 50 pounds without assistance
  • Ability to sit or stand for extended periods and frequently kneel, bend, squat, and twist
  • Ability to work at customer locations such as financial institutions, casinos, truck stops, recreational parks, and retail stores
  • Ability to work rotating weekends and holidays
  • Availability for an on-call rotation, generally once every three to five weeks, including evenings and weekends
  • Ability to drive to customer locations during working hours
  • Willingness to make occasional travel outside the assigned territory, including air and overnight travel
  • Ability to work in locations with limited accessibility
  • Ability to work independently with minimal supervision

Benefits

  • 401(k) retirement plan through Fidelity with a 2.5% base contribution and employer matching of 3% on employee contributions up to 6%
  • Choice of three Blue Cross Blue Shield medical plans
  • Paid parental leave
  • MDLive 24/7 virtual doctor and nurse line
  • Dental coverage
  • Vision coverage
  • Flexible Spending Account and dependent care benefits
  • Voluntary life insurance
  • Company-paid basic life insurance and accidental death and dismemberment coverage
  • Company-paid short- and long-term disability coverage and Employee Assistance Program
  • Paid vacation
  • Paid sick leave in accordance with city and state requirements
  • Nine to eleven paid holidays
  • Professional development assistance
  • Education assistance
  • Adoption assistance
  • Legal and identity theft protection plans
  • Potential annual bonus
  • Internal promotion and career advancement opportunities
  • Company vehicle and insurance for eligible positions
  • Company van for travel to customer locations

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