Genpact is a global professional services and digital transformation company helping large enterprises apply data, artificial intelligence, and technology to complex business operations. Its services combine consulting, managed operations, intelligent automation, agentic AI, and data expertise across functions such as finance and accounting, supply chain, risk and compliance, and customer experience. Genpact works with organizations in industries including banking, insurance, consumer goods, healthcare, manufacturing, and high tech, supporting efforts to modernize processes and turn AI investments into measurable operational outcomes. Its teams bring together domain knowledge, analytics, and technology to help enterprise clients scale transformation across core business functions.
Engagement Director, D365 Transformation — Genpact (Hybrid, United States)
Lead end-to-end D365 transformation programs for Genpact’s AI and technology solutions business. Own executive client relationships, delivery governance, commercial performance, and large-team leadership.
Description
- Lead multiple D365 programs from initiation through completion, maintaining quality, timelines, and client satisfaction
- Act as the primary accountable leader for client relationships
- Develop relationships with CFO, CIO, COO, and other CXO-level stakeholders
- Resolve escalations and facilitate strategic client discussions
- Direct project managers, solution architects, and functional leads
- Control delivery risks and ensure adherence to established best practices
- Oversee budgets, profitability, billing, and revenue forecasts
- Advance the commercial performance of client engagements
- Contribute to proposals and RFP responses
- Develop upsell and cross-sell opportunities across existing accounts
- Lead large teams of project managers, architects, and consultants
- Manage resource planning, team performance, and delivery excellence
- Connect D365 solutions to client business objectives
- Contribute transformation roadmaps and digital strategy guidance
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a master’s degree in Business Administration or Business Analytics
- AWS Certified Solutions Architect – Professional certification
- Google Professional Cloud Architect certification
- C2-level English proficiency is required
- Strong knowledge of D365 F&O and/or CE modules, including architecture and functional scope
- Demonstrated stakeholder management, conflict resolution, and pressure-based decision-making experience
- Experience managing budgets, forecasting revenue, and governing contracts
- Exceptional CXO-level communication, presentation, and negotiation abilities
- Capability across Agile methodology, change management, client relations, collaboration tools, design thinking, executive presence, inclusion, modernizing operations, people leadership, personal effectiveness, project management, risk management, SAFe, and storytelling
- Candidates based in Los Angeles, California, are not eligible for this role
Benefits
- Practical experience, mentorship, and extensive learning opportunities
- Work focused on AI-enabled transformation and innovation
- Culture centered on integrity and inclusion
- Equal opportunity employer