CME Group
CME Group
1,001 – 5,000 Employees
eCommerceFinanceFintech
CME Group operates a global financial derivatives marketplace spanning agriculture, energy, equity indexes, foreign exchange, interest rates, and metals. Its platform supports trading in futures and options, helping market participants manage risk, pursue opportunities, and improve efficiency across major asset classes. CME Group also provides market data and educational resources that help users understand market conditions and develop informed trading strategies. As a finance and fintech company, it brings together the technology, products, and expertise needed to navigate complex financial markets.

Donor Relations and Communications Virtual Assistant

Support donor relationships and communications for a mission-driven organization. Manage outreach calls, CRM records, email, SMS, social media, and engagement reporting.

Description

  • Reach out to donors by phone to express appreciation, share mission updates, and offer intercessory prayer
  • Develop and sustain strong relationships with donors and the wider support community
  • Coordinate email and SMS communications, including configuration, scheduling, and automated follow-ups
  • Draft individualized donor correspondence and letters for distribution
  • Update and publish project progress information on the website and other communication channels
  • Track and answer inquiries received through email, social media, and relevant platforms
  • Keep donor profiles, contact records, and communication preferences accurate and current
  • Complete CRM data-cleaning tasks and maintain well-organized records of donor interactions
  • Support donor engagement initiatives during suitable hours across U.S. time zones
  • Distribute donor surveys and collect feedback
  • Track donor replies, engagement patterns, and communication performance data
  • Create reports and deliver insights that strengthen donor engagement and outreach efforts
  • Handle administrative and secretarial duties when required
  • Support departmental activities that keep daily operations running efficiently

Requirements

  • Demonstrate excellent spoken and written English communication
  • Build rapport effectively and maintain strong professional relationships
  • Be comfortable making outbound calls and engaging with donors
  • Apply strong organizational and administrative abilities
  • Work accurately with careful attention to detail and consistent follow-through
  • Use CRM platforms, email, SMS, and social media tools comfortably
  • Work independently while coordinating multiple responsibilities
  • Be available for rotating schedules that align with U.S. time zones
  • Prior experience in virtual assistance, customer service, donor relations, communications, or administrative support is preferred
  • Experience using CRM or donor management platforms is advantageous
  • Bring a service-focused approach and comfort working in a mission-driven setting

Benefits

  • Hybrid working arrangement
  • Flexible work hours
  • Availability for rotating schedules
  • Schedules coordinated with U.S. time zones

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