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Bitsight
Bitsight
501 – 1,000 Employees
H1B Visa Sponsor
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Customer Success Manager, Cybersecurity — Bitsight Remote

Guide Bitsight customers through cybersecurity platform adoption, risk management, renewals, and account expansion. Manage enterprise and commercial relationships with security executives and cross-functional teams.

USUnited StatesMAMassachusetts
$63,700 – $79,600 / year
RemoteFull-timeJuniorMiddleEnglish RequiredCustomer SuccessCustomer Success Manager
Cyber Security

Description

  • Manage the full customer lifecycle from post-sale engagement through renewal and expansion
  • Oversee 50 Tier 3–4 customer engagements per quarter or a scaled portfolio of more than 200 accounts
  • Drive customer success outcomes, account health, renewals, and expansion opportunities
  • Create and execute account strategies based on customer goals, security maturity, and use cases
  • Lead customer onboarding, operationalization, adoption, and maturity initiatives
  • Run outcome-focused business reviews that connect Bitsight intelligence to risk management and business objectives
  • Develop relationships with security directors, CISOs, risk leaders, and other key stakeholders
  • Partner with sales to uncover and develop account expansion opportunities
  • Monitor account health proactively and address churn risks before they escalate
  • Assess and communicate upsell, cross-sell, and renewal likelihood against customer-defined goals
  • Work cross-functionally with sales, support, and product teams

Requirements

  • 2–7 years of relevant experience in customer success, account management, solutions consulting, or a related B2B SaaS position
  • Strong knowledge of cybersecurity, risk management, or governance frameworks such as NIST and ISO
  • Demonstrated success managing customer renewals, retention, and expansion
  • Bachelor’s degree or international equivalent
  • Excellent executive communication and presentation abilities
  • Ability to tailor content to distinct customer use cases
  • Advanced knowledge of platforms and programs
  • Awareness of industry trends, competitive positioning, emerging technologies, and the threat landscape
  • Ability to apply metrics to decision-making, progress tracking, value demonstration, and CRM compliance

Benefits

  • Eligibility for a bonus or commission plan
  • Equity grant
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid parental leave
  • Flexible time off
  • 401(k) plan with opportunities for employee and company contributions
  • Life insurance
  • Disability insurance
  • Tuition reimbursement
  • Reasonable accommodations for qualified individuals with disabilities or sincerely held religious beliefs
  • AI-assisted transcription during interviews

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