Bitsight
Bitsight
501 – 1,000 कर्मचारी
H1B वीज़ा प्रायोजक
Bitsight को इस जॉब एग्रीगेटर पर उन उम्मीदवारों के लिए प्रस्तुत किया गया है जो कंपनी के बारे में जानकारी लेना और संभावित करियर अवसरों की खोज करना चाहते हैं।

Customer Success Manager, Cybersecurity — Bitsight Remote

Guide Bitsight customers through cybersecurity platform adoption, risk management, renewals, and account expansion. Manage enterprise and commercial relationships with security executives and cross-functional teams.

विवरण

  • Manage the full customer lifecycle from post-sale engagement through renewal and expansion
  • Oversee 50 Tier 3–4 customer engagements per quarter or a scaled portfolio of more than 200 accounts
  • Drive customer success outcomes, account health, renewals, and expansion opportunities
  • Create and execute account strategies based on customer goals, security maturity, and use cases
  • Lead customer onboarding, operationalization, adoption, and maturity initiatives
  • Run outcome-focused business reviews that connect Bitsight intelligence to risk management and business objectives
  • Develop relationships with security directors, CISOs, risk leaders, and other key stakeholders
  • Partner with sales to uncover and develop account expansion opportunities
  • Monitor account health proactively and address churn risks before they escalate
  • Assess and communicate upsell, cross-sell, and renewal likelihood against customer-defined goals
  • Work cross-functionally with sales, support, and product teams

आवश्यकताएँ

  • 2–7 years of relevant experience in customer success, account management, solutions consulting, or a related B2B SaaS position
  • Strong knowledge of cybersecurity, risk management, or governance frameworks such as NIST and ISO
  • Demonstrated success managing customer renewals, retention, and expansion
  • Bachelor’s degree or international equivalent
  • Excellent executive communication and presentation abilities
  • Ability to tailor content to distinct customer use cases
  • Advanced knowledge of platforms and programs
  • Awareness of industry trends, competitive positioning, emerging technologies, and the threat landscape
  • Ability to apply metrics to decision-making, progress tracking, value demonstration, and CRM compliance

लाभ

  • Eligibility for a bonus or commission plan
  • Equity grant
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid parental leave
  • Flexible time off
  • 401(k) plan with opportunities for employee and company contributions
  • Life insurance
  • Disability insurance
  • Tuition reimbursement
  • Reasonable accommodations for qualified individuals with disabilities or sincerely held religious beliefs
  • AI-assisted transcription during interviews

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