DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.

Customer Service Specialist - Road Transport, Sofia

Support road transport customers in Sofia by preparing quotes, coordinating bookings, managing documentation and complaints, and maintaining customer relationships at DSV.

Description

  • Respond to customer inquiries
  • Prepare and send customer quotations
  • Accept transport requests and monitor their completion
  • Provide customers with the information and documentation required to fulfill transport requests
  • Process customer complaints
  • Maintain relationships with existing customers while retaining and expanding business
  • Work closely with the sales team and attend customer meetings when needed
  • Participate in projects related to departmental and company operations
  • Report activities to the department manager

Requirements

  • Experience in transportation and customer-facing work is considered an advantage
  • Degree in economics or another field relevant to the position
  • Very good written and spoken English
  • Excellent computer skills, including proficiency with MS Office
  • Excellent communication skills
  • Proactive approach and effective decision-making skills
  • Ability to work as part of a team
  • Goal-oriented mindset

Benefits

  • Opportunity to work and develop within an international leader in transportation and logistics
  • Positive and supportive working environment
  • Competitive compensation
  • Additional health insurance with dental coverage
  • Employee referral bonus
  • Additional birthday leave
  • Food vouchers
  • Loyalty program offering extra vacation days
  • Free Multisport card and other benefits

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