Siigo provides cloud-based accounting and business management software for small and medium-sized businesses and accounting professionals in Latin America. Its subscription platform brings together electronic invoicing, payroll, point-of-sale tools—including restaurant POS—inventory management, accounting, and financial reporting. Siigo also offers mobile applications, cloud storage through Microsoft Azure, payment-channel integrations such as Mercado Pago, and automation for billing, collections, and tax reporting. The company’s tools include DIAN-compliant electronic invoicing and are designed to make day-to-day administrative and financial work more manageable for growing businesses and the teams that support them.
Customer Retention and Renewals Executive — Siigo (Remote, Colombia)
Siigo is hiring a customer retention and renewals executive to support its cloud accounting and business management software. The role focuses on customer conversations, renewals, objection handling, and phone-based sales.
Description
- Manage sales conversations from discovery through objection handling and closing.
- Build trusted relationships that support conversion, customer loyalty, and recommendations.
- Find new business opportunities and generate referrals.
- Meet tiered sales targets and performance metrics.
- Tailor the value proposition and sales approach to each customer and situation.
- Use digital tools and CRM software to track and strengthen sales activity.
- Sell accounting and business management software to small businesses and accountants.
Requirements
- At least one year of recent, verifiable experience in customer retention, loyalty, or collections by phone.
- A verifiable high school diploma or equivalent.
- Ability to use several office software tools at the same time.
- Must live in Colombia.
- Skills in customer loyalty, renewals, and retention.
- Available Monday to Friday, 8:00 a.m. to 7:00 p.m., and Saturdays, 9:00 a.m. to 12:00 p.m.
- Able to work according to Colombia time.
- Satisfactory evaluation during training and onboarding.
Benefits
- Fully remote work.
- Life and funeral insurance.
- Supplemental health options.
- Disability assistance.
- Support for studies, certifications, courses, language learning, and postgraduate programs.
- Company celebrations and team activities.
- Volunteer opportunities.
- Recognition and exclusive benefits.
- 25 days of fully paid training.
- Laptop, keyboard, mouse, and headset provided.