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Cardo Systems, Ltd
Cardo Systems, Ltd
51 – 200 Employees
AutomotiveManufacturingTelecommunications
Cardo Systems, Ltd develops communication technology for motorcycle riders, specializing in Bluetooth® and Dynamic Mesh Communication (DMC) intercom systems. Since 2005, the company has advanced rider-to-rider communication through features such as long-range connectivity, mesh networking, and natural voice operation. Its products are available in more than 85 countries and are also developed for motorcycle accessory brands including SHOEI, HJC, and Ducati. Cardo Systems works at the intersection of automotive technology, manufacturing, and telecommunications, with a focus on making communication in motion safer and easier to use.
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Customer Experience Manager – Cardo Systems, Hybrid Israel

Lead customer experience campaigns, journeys, and engagement initiatives for Cardo’s powersports products. Manage Cardo Ride app features and cross-functional programs that support customer engagement and retention.

ILIsraelHybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Lead customer experience projects from initial brief through delivery, coordinating timely support for launches, promotions, events, and company-wide initiatives.
  • Plan and deliver integrated customer campaigns across digital, social, content, PR, community, retail, partner, and lifecycle channels.
  • Partner with the CRM and Lifecycle Manager to create customer journeys for launches, campaigns, communications, events, partnerships, ORV, and Cardo Ride.
  • Create newsletter concepts and drafts, then coordinate their distribution.
  • Coordinate with Studio, social media teams, PR agencies, vendors, and partners on assets, media activities, shipments, and partner execution.
  • Manage and repurpose photo, video, and other customer-facing assets for dealers, distributors, Amazon, paid media, retail, and other priority channels.
  • Support product web pages, SEO/GEO requirements, point-of-purchase materials, promotions, product education, and market activations.
  • Oversee production schedules, budgets, purchase orders, invoices, and cross-functional delivery.
  • Manage and develop selected Cardo Ride in-app business features, including Challenges, to support engagement, retention, and subscriber growth.
  • Monitor customer engagement, campaign performance, and initiative outcomes, recommending improvements based on results.

Requirements

  • Bring at least five years of experience in customer experience, customer engagement, growth, CRM, marketing, campaign management, or a related field.
  • Demonstrate strong organization and the ability to manage several projects at once.
  • Use data confidently to evaluate customer engagement and campaign performance.
  • Communicate clearly and collaborate effectively across teams and functions.
  • Have experience planning and delivering customer-facing programs, launches, campaigns, communications, and engagement initiatives across multiple channels.
  • Be fluent in written and spoken English.
  • Show enthusiasm for creativity, technology, outdoor products, and customer engagement.
  • Experience with consumer electronics, mobile applications, or subscription businesses is a strong advantage.
  • Experience with powersports, ORV, outdoor, or lifestyle brands is a strong advantage.
  • Experience working with international distributors and partners is a strong advantage.
  • Experience collaborating with lifecycle marketing, CRM, or customer engagement teams and platforms is a strong advantage.
  • A personal interest in motorcycles, off-road vehicles, or outdoor activities is a strong advantage.

Benefits

  • Equal opportunity employment.
  • A workplace that values diversity.
  • Employment decisions are made without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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