Orisha
Orisha
1,001 – 5,000 Employees
B2BEnterpriseSaaS
Orisha is a European SaaS publisher creating business software for the day-to-day operations of professional organizations. Its industry-focused solutions serve customers in retail, real estate, healthcare, construction, and agrifood, combining specialized products with enterprise-grade capabilities. Founded in 2003, the company operates through multiple vertical business units and regional brands, supporting more than 50,000 clients across over 100 countries. With headquarters in Paris and teams located across Europe and other global markets, Orisha offers a broad environment for professionals working on B2B software and technology used behind essential business processes.

Collections Officer – Tunis (Hybrid)

Manage customer receivables, disputes, repayment plans, and collections for Orisha in Tunis. Support financial follow-up for a European software publisher.

Description

  • Oversee a daily portfolio of customer accounts.
  • Conduct focused collection follow-up by telephone, email, and post through Hoopiz.
  • Investigate payment delays and negotiate appropriate repayment arrangements.
  • Identify, assess, and document account-blocking issues in Hoopiz.
  • Work with Sales, Order Administration, and Accounting to resolve customer disputes.
  • Contribute to dispute review committees and provide updates on progress, risks, and recoveries.
  • Draft formal payment-default notices and assemble cases for external collection agencies.
  • Partner with Accounting on provisions for doubtful receivables.
  • Communicate professionally with customers and keep complete records of all interactions.

Requirements

  • Demonstrated experience in customer collections or credit management, in either B2B or B2C environments.
  • Strong telephone and written communication skills for collection activities.
  • Solid understanding of payment-plan negotiation techniques.
  • Experience with specialist collections software, preferably Hoopiz.
  • Ability to manage disputes with both diplomacy and resolve.
  • Organized, structured, and methodical approach to work.
  • Excellent interpersonal communication skills.
  • Collaborative team-oriented mindset.
  • Motivation to learn and contribute within an engaged team.

Benefits

  • Training on Gemini to support creativity and productivity.
  • Permanent open-ended employment contract.

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