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Encova Insurance
Encova Insurance
1,001 – 5,000 Employees
B2CFinanceInsurance
Encova Insurance is an insurance and financial services company serving both individual policyholders and commercial customers. Its offerings include home, auto, and workers’ compensation insurance, along with tailored commercial coverage designed for businesses with complex needs. The company combines industry experience with a focus on practical policy solutions, responsive customer service, and continued innovation across its insurance operations.
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Billing and Payment Specialist - Encova Insurance (Hybrid)

Handle customer payments, reconciliations, collections support, and billing inquiries for Encova Insurance in a hybrid role. Help maintain accurate financial records, strengthen controls, and improve billing operations.

USUnited StatesCTConnecticutFLFloridaILIllinoisIAIowaKYKentuckyMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriNENebraskaNHNew HampshireNJNew JerseyNCNorth CarolinaOHOhioPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasVAVirginiaWVWest VirginiaWIWisconsin
$43,950 – $70,319 / year
HybridFull-timeMiddleSeniorEnglish RequiredBilling SpecialistGeneral

Description

  • Apply and accurately record customer payments received through lockbox services, electronic methods, ACH, wire transfers, and checks
  • Prepare daily bank deposits and reconcile related cash receipt activity
  • Investigate and correct payment discrepancies, unapplied cash, billing issues, and customer account concerns
  • Keep customer account information accurate and apply payments promptly
  • Review accounts receivable balances and support collection activity for overdue accounts
  • Answer customer and internal questions about billing, payment progress, balances, and transactions
  • Complete daily, weekly, and monthly reconciliations for billing, payments, and cash activity
  • Recommend process changes that improve operational efficiency, accuracy, and customer service
  • Assist with month-end close activities and prepare billing, collections, and cash receipt reports
  • Follow company policies, accounting requirements, and internal control procedures
  • Help test and implement enhancements to billing, payment, and treasury systems
  • Track outstanding checks and credit balances and support unclaimed property reporting and remittances
  • Report to the Director of Treasury Operations
  • Complete additional responsibilities as assigned

Requirements

  • An associate degree in accounting, finance, business administration, or a related discipline is preferred
  • Prior work in billing, accounts receivable, cash application, treasury operations, or a comparable financial function is preferred
  • Experience using automated billing and payment processing systems is preferred
  • Working knowledge of billing, payment processing, cash application, and accounts receivable practices
  • Ability to reconcile accounts and investigate variances
  • Consistently high attention to detail and accuracy
  • Proficiency with Microsoft Excel and financial applications
  • Clear and effective written and verbal communication
  • Strong customer service skills combined with practical problem-solving ability
  • Ability to organize competing priorities, manage multiple assignments, and meet deadlines
  • Comfort working independently and collaboratively
  • Must live and work in an eligible Encova U.S. state, including Ohio

Benefits

  • Medical, dental, and vision coverage
  • Company-paid life insurance and income protection programs
  • Potential participation in the company incentive bonus plan
  • 401(k) plan with a company match of 100% on contributions up to 7% of annual salary
  • Paid time off, company holidays, and floating holidays
  • Flexible work options, including hybrid and remote arrangements depending on the position

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