Cencora
Cencora
Cencora works across healthcare, logistics, and consulting to support the delivery of medicines and health solutions for people and animals. Building on the legacy of AmerisourceBergen, the company provides specialty logistics and warehousing, drug research and clinical development support, commercialization and patient access services, and wholesale and specialty distribution. Its customers include pharmaceutical companies, physician practices, pharmacies, and health systems, alongside organizations serving animal health. Cencora’s broad operating model connects products, services, and supply-chain expertise across the healthcare ecosystem.

Bilingual Reimbursement Specialist – Remote Canada

Support patient and provider access services for Cencora’s Innomar Strategies in Canada. Manage reimbursement cases, documentation, escalations, and workflow improvements in a remote role.

Description

  • Support reimbursement activities to ensure coverage-related requests are handled accurately, consistently, and on time across customer operations and patient support workflows.
  • Coordinate benefits documentation, case updates, follow-ups, and reimbursement communications.
  • Address routine reimbursement issues, documentation gaps, and workflow exceptions.
  • Keep case records, reimbursement files, and system information accurate and current.
  • Track reimbursement trends, recurring issues, and indicators requiring escalation.
  • Coordinate with internal and external stakeholders to clarify requirements, align communications, and resolve cases.
  • Help improve processes, update workflows, and maintain operational readiness.

Requirements

  • High school diploma, GED, or equivalent experience is required.
  • At least two years of experience in reimbursement support, patient services, customer operations, healthcare support, case coordination, claims support, or a related area is required.
  • Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.
  • Bilingual proficiency is required for this role.

Benefits

  • Medical, dental, and vision coverage.
  • Backup dependent care.
  • Adoption assistance.
  • Infertility coverage.
  • Family-building support.
  • Behavioral health solutions.
  • Paid parental leave.
  • Paid caregiver leave.
  • Training programs.
  • Professional development resources.
  • Mentorship programs.
  • Employee resource groups.
  • Volunteer activities.
  • Reasonable accommodations throughout the employment process.

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