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Travelers
Travelers
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Travelers is an insurance company serving individuals and businesses with coverage supported by specialty expertise, risk control, underwriting, technology and analytics, and sales teams. Its work centers on helping customers prepare for uncertainty while developing new approaches to insurance and planning for future risks. Travelers also highlights community involvement, diversity, sustainability, continuous learning, and professional growth across its operations in the United States, Canada, and Europe. Its career opportunities span roles for experienced professionals and emerging talent.
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Auto Liability Claims Representative - Baltimore, MD (Hybrid)

Manage moderate-to-complex auto bodily injury liability claims for Travelers, from investigation through settlement and payment. Apply coverage analysis, liability evaluation, reserve management, negotiation, and claim resolution practices.

USUnited StatesMDMarylandPAPennsylvania
$67,000 – $110,600 / year
HybridFull-timeJuniorEnglish RequiredGeneralRepresentative

Description

  • Manage personal and commercial auto bodily injury claims from initial notice of loss through resolution, settlement, and payment.
  • Interpret and apply applicable laws and statutes across multiple state jurisdictions.
  • Provide consistent service throughout the claims process through customer contact, clear explanations, expectation setting, communication, follow-through, and fulfillment of commitments.
  • Evaluate coverage and apply policy conditions, provisions, exclusions, endorsements, benefits, eligibility, limits, deductibles, co-insurance, and coverage priority.
  • Investigate claims to establish coverage, liability, damages, and potential contribution.
  • Collect and assess records, damage documentation, recorded statements, wage-loss details, and essential-services information.
  • Identify and coordinate support from Subrogation, Risk Control, nurse consultants, fire or fraud investigators, and other specialists.
  • Escalate severe matters to the appropriate senior claims professional or Major Case Unit.
  • Set and maintain claim and expense reserves while managing file inventory and diary activities.
  • Calculate settlement values and negotiate resolutions within authorized limits.
  • Use alternative dispute-resolution approaches and prepare denial letters, Reservation of Rights letters, and other correspondence.
  • Handle claims involving both unrepresented parties and attorneys.
  • Manage assigned litigated claims, develop litigation strategies, control legal costs, and attend legal proceedings when necessary.
  • Complete additional duties as assigned.

Requirements

  • Bachelor’s degree.
  • At least one year of bodily injury liability claims experience or comparable liability claims experience, or successful completion of the Travelers Claim Representative training program.
  • Two years of bodily injury liability claims experience is the ideal qualification.
  • General knowledge and practical ability in claims handling and litigation.
  • Basic working knowledge of multiple business-line products.
  • Demonstrated ownership and a customer-focused approach to assigned work.
  • Strong organization skills with the ability to prioritize and work independently.
  • Careful attention to detail and accuracy.
  • Intermediate keyboarding and Windows skills, including Excel and Word.
  • Intermediate verbal and written communication skills.
  • Intermediate capability in analytical thinking, judgment and decision-making, negotiation, insurance contract principles, investigation methods, valuation, settlement techniques, and medical knowledge.
  • Required insurance licenses may need to be obtained within three months of starting, along with continuing education credits as mandated.

Benefits

  • Health coverage for employees and eligible family members begins on the first day of employment.
  • 401(k) matching dollar for dollar on the first 5% of eligible pay, subject to an annual maximum.
  • Paying it Forward Savings Program contributions to a 401(k) for eligible student loan payments.
  • Pension plan fully funded by Travelers.
  • At least 20 days of paid time off each year.
  • Nine paid company holidays.
  • Wellness program offering tools, discounts, resources, health coaching, caregiving assistance, and free professional counseling.
  • Matching Gift and Volunteer Rewards program.
  • Performance-based cash incentive awards.

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