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Reproductive Medicine Associates (RMA Network)
Reproductive Medicine Associates (RMA Network)
51 – 200 Employees
ConsultingHealthcareLogistics
Reproductive Medicine Associates (RMA Network) is a fertility care provider offering assisted reproductive treatments such as in vitro fertilization (IVF), intrauterine insemination (IUI), and genetic testing. Its clinical teams develop individualized care plans for people and couples experiencing infertility, alongside support throughout treatment. RMA Network also conducts fertility research and operates clinics in multiple locations across the United States.
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Administrative Assistant and Receptionist

Welcome patients and coordinate front-desk services at RMA Network’s fertility clinics. Handle scheduling, records, calls, and day-to-day administrative support.

USUnited StatesMAMassachusettsOn-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredAdministrative Assistant

Description

  • Welcome and assist patients, visitors, and vendors with courtesy and professionalism.
  • Answer, screen, and route incoming calls.
  • Schedule, confirm, and coordinate appointments and calendars.
  • Keep records and documentation accurate and up to date.
  • Respond to questions about appointments, office procedures, and general matters.
  • Connect patients with clinical and administrative staff.
  • Coordinate provider, department, or office schedules as needed.
  • Process incoming and outgoing correspondence.
  • Complete clerical work such as filing, scanning, data entry, and document preparation.
  • Help keep office operations and supplies organized.
  • Provide attentive customer service while protecting confidentiality and maintaining professionalism.
  • Assist colleagues with administrative work and assigned special projects.

Requirements

  • A high school diploma or GED is required.
  • An associate degree in business administration, administrative management, or a related field is preferred.
  • At least two years of experience in administration, reception, front-desk work, or a related role is preferred.
  • Strong customer service experience is required.
  • Experience in healthcare, a medical office, hospitality, or a professional office is a plus.
  • Excellent spoken and written communication skills.
  • Strong organization, multitasking, and prioritization skills.
  • Able to work independently and collaborate with a team.
  • Proficient with Microsoft Outlook, Word, and Excel.
  • Experience with scheduling tools, electronic records, or medical office software is preferred.
  • Strong computer and data-entry skills.
  • Friendly, welcoming, and professional manner.
  • Careful attention to detail and strong organizational habits.
  • Comfortable managing competing priorities in a fast-paced setting.
  • Strong problem-solving and interpersonal skills.
  • Dependable, flexible, and team-oriented.
  • Committed to an excellent patient and customer experience.
  • Receptionist positions include rotating weekend and holiday coverage.

Benefits

  • Medical, dental, and vision insurance options.
  • 401(k) retirement plan.
  • Paid time off and holidays.
  • Company-paid life insurance, long-term disability, and AD&D coverage.
  • Flexible spending accounts.
  • Employee assistance program.
  • Tuition reimbursement.

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