Beth Israel Lahey Health is a healthcare system serving communities across Massachusetts and New Hampshire through hospitals, specialized care centers, and a broad network of clinical services. Its care portfolio includes emergency, primary, urgent, orthopedic, behavioral health, pharmacy, and home care services, supporting patients across different stages and needs.
With 39,000 team members, Beth Israel Lahey Health combines patient care with medical research and education. Its healthcare and healthcare insurance operations reflect a focus on improving community health while delivering coordinated, personalized care.
Administrative Assistant, Behavioral Health Admissions - Beverly Clinic
Support behavioral health admissions at Beth Israel Lahey Health’s Beverly Clinic through referral coordination, insurance authorization, crisis response, and accurate client records.
Description
- Explain program services, coordinate referrals, and provide crisis intervention to individuals contacting or visiting the office
- Assess the appropriate level of care with the clinical lead and arrange evaluations as needed
- Handle telephone calls and walk-in inquiries from clients seeking admission
- Interview clients to gather information needed for program admission
- Apply knowledge of insurance restrictions when assigning services
- Gather coverage and eligibility details for prospective clients
- Explain the sliding fee scale and determine eligibility for subsidized services when available
- Verify insurance eligibility and secure initial authorizations
- Enter and maintain client demographic and billing data in the computer system
- Answer program questions and distribute informational brochures to support program outreach
- Provide details about referral partners and community resources
- Support emergency responses involving clients seeking treatment
- Communicate identified risks promptly to the appropriate parties
- Scan documents into the electronic records system
- Participate in required supervision sessions and meetings
- Maintain required program tracking records
- Complete other related duties as assigned
Requirements
- High school diploma or GED
- At least one year of experience in a related field
- Strong multitasking, time-management, and attention-to-detail skills
- Ability to work independently and collaboratively with other professionals
- Familiarity with standard office administration practices and procedures
- Proficiency with standard office equipment and computer applications
- Working knowledge of Microsoft Excel and Word
- Knowledge of electronic health records is preferred
- Ability to use technology to manage reports and spreadsheets
- Effective communication skills for working with the public and staff in person and by telephone
- Availability to work full time, 40 hours per week
Benefits
- Influenza vaccination is required as a condition of employment
- Additional compensation may be available through shift differentials, call pay, premium pay, and overtime, as applicable