Enterprise Customer Success Manager, Brazil (Remote)
Joom
Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
Open
HyperGuest provides a travel connectivity platform for hotels, accommodation providers, travel agencies, and online travel agencies. Its API connects hotel inventory directly with travel partners, enabling real-time availability and dynamic room rates while reducing reliance on intermediaries. By improving transparency in hotel distribution and booking, HyperGuest helps hospitality and travel businesses expand their partner networks, reach more customers, and manage room sales more efficiently.
Account Manager, Demand — Philippines (Remote)
Manage customer relationships, sales performance, contracts, and escalations for HyperGuest’s travel technology platform. Support growth across hotel and travel partners.
Description
- Build strong customer relationships and support account performance through effective actions and follow-up
- Track and improve sales results using volume, revenue, and contract-value data
- Stay in regular contact with accounts to strengthen connections and uncover sales opportunities
- Coordinate contracts between travel partners and hotels
- Handle escalated customer service issues through resolution
- Act as the primary contact for assigned customers
- Coordinate with HyperGuest teams to maintain efficient operations
Requirements
- At least four years of experience in travel, travel technology, hotel online distribution, or revenue management
- Background in sales support and marketing principles
- Proactive, creative, and analytical approach to work
- Strong organizational abilities
- Motivation to meet and surpass performance targets
- Working knowledge of Google Workspace tools, including Gmail, Drive, Docs, Slides, and Slack
- Proficiency with Microsoft Excel and other office software
- Excellent English; additional major languages are an advantage
- Strong analytical reasoning
- Excellent verbal and written communication
- Collaborative team orientation
- Self-directed working style
- Postman knowledge is an advantage
- Ability to read and interpret logs is an advantage
- Experience with CRM platforms such as Zoho, Salesforce, or similar systems
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