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Junior Community Manager – Berlin Hybrid
Support Clue’s anonymous reproductive-health community through thoughtful moderation and member-safety decisions. Review sensitive content, protect privacy, and guide members toward appropriate support.
विवरण
- Monitor the community each day, review flagged posts and comments, and follow the Community Manager’s guidance and moderation standards.
- Assess whether to leave content unchanged, respond, relocate posts, remove material, or ban members, and explain each decision clearly.
- Preserve member anonymity by removing identifying details and escalating potential GDPR concerns.
- Remove clinical advice and health claims that lack verification.
- Apply the crisis procedure when a member may be at risk.
- Refer uncertain cases, appeals, and threats to the Community Manager.
- Record all removals, bans, and monitoring decisions in the shared moderation log.
- Draft moderator responses in Clue’s tone when needed.
- Route questions to Customer Support or the appropriate team using approved responses.
- Share community feedback with the Product and Science teams.
- Help prepare the weekly report and monthly review of community rules.
- Collaborate with the Community Manager, Customer Support, Science, Product, and other teams.
आवश्यकताएँ
- Prior experience moderating or supporting an online community, forum, or social channel; volunteer work is also relevant.
- Excellent written English communication skills.
- Calm, consistent judgment when handling sensitive subjects.
- Strong discretion and respect for privacy.
- Able to follow detailed guidelines while confidently flagging exceptions.
- Interest in exploring AI tools.
- Organized and dependable, with the discipline to record decisions, maintain a daily routine, and complete follow-up tasks.
- Interest in reproductive or women’s health is a plus.
- Basic familiarity with GDPR or the EU Digital Services Act is a plus.
- Mental health first aid or crisis-awareness training is a plus.
- Experience using Slack, Google Sheets, or community-management platforms is a plus.
- Additional language skills are a plus.
लाभ
- A dedicated budget for professional development and career growth.
- Substantial discount on Urban Sports Club membership, including fitness and wellness activities.
- Flexible hybrid working with home-office options and weekly visits to the office.
- Access to an inspiring Berlin office.
- Crisis-protocol onboarding, a defined escalation process, and regular manager check-ins.
- Support for completing mental health first aid or crisis-awareness training.
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