Clue
Clue
Clue — Берлинде орналасқан, ғылымға негізделген етеккір және репродуктивті денсаулыққа арналған қолданба мен қызмет әзірлейтін денсаулық сақтау компаниясы. Оның тұтынушылық өнімі етеккір циклін, овуляцияны, бала көтеру мүмкіндігін, жүктілікті, перименопаузаны және соған байланысты белгілерді бақылауға көмектеседі. Clue жекелендірілген цикл болжамдарын сараптамалық денсаулық мазмұнымен біріктіріп, Clue Plus арқылы жазылым мүмкіндіктерін ұсынады. Компанияның CE белгісі бар I сыныпты медициналық құрылғы мәртебесі де бар, деректердің құпиялылығына мән береді және әйелдер денсаулығын дамыту үшін зерттеу серіктестерімен жұмыс істейді. Әлемде қолданылатын бұл қызметті әйелдер басқаратын команда әзірлейді және ол жеке денсаулық туралы түсініктерді де, зерттеулерді де қолдайды.

Junior Community Manager – Berlin Hybrid

Support Clue’s anonymous reproductive-health community through thoughtful moderation and member-safety decisions. Review sensitive content, protect privacy, and guide members toward appropriate support.

Сипаттама

  • Monitor the community each day, review flagged posts and comments, and follow the Community Manager’s guidance and moderation standards.
  • Assess whether to leave content unchanged, respond, relocate posts, remove material, or ban members, and explain each decision clearly.
  • Preserve member anonymity by removing identifying details and escalating potential GDPR concerns.
  • Remove clinical advice and health claims that lack verification.
  • Apply the crisis procedure when a member may be at risk.
  • Refer uncertain cases, appeals, and threats to the Community Manager.
  • Record all removals, bans, and monitoring decisions in the shared moderation log.
  • Draft moderator responses in Clue’s tone when needed.
  • Route questions to Customer Support or the appropriate team using approved responses.
  • Share community feedback with the Product and Science teams.
  • Help prepare the weekly report and monthly review of community rules.
  • Collaborate with the Community Manager, Customer Support, Science, Product, and other teams.

Талаптар

  • Prior experience moderating or supporting an online community, forum, or social channel; volunteer work is also relevant.
  • Excellent written English communication skills.
  • Calm, consistent judgment when handling sensitive subjects.
  • Strong discretion and respect for privacy.
  • Able to follow detailed guidelines while confidently flagging exceptions.
  • Interest in exploring AI tools.
  • Organized and dependable, with the discipline to record decisions, maintain a daily routine, and complete follow-up tasks.
  • Interest in reproductive or women’s health is a plus.
  • Basic familiarity with GDPR or the EU Digital Services Act is a plus.
  • Mental health first aid or crisis-awareness training is a plus.
  • Experience using Slack, Google Sheets, or community-management platforms is a plus.
  • Additional language skills are a plus.

Артықшылықтар

  • A dedicated budget for professional development and career growth.
  • Substantial discount on Urban Sports Club membership, including fitness and wellness activities.
  • Flexible hybrid working with home-office options and weekly visits to the office.
  • Access to an inspiring Berlin office.
  • Crisis-protocol onboarding, a defined escalation process, and regular manager check-ins.
  • Support for completing mental health first aid or crisis-awareness training.

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