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Clue
Clue
51 – 200 Angajați
Asistență medicalăConsultanțăMarketing
Clue este o companie de servicii medicale cu sediul în Berlin, care dezvoltă o aplicație și un serviciu bazate pe cercetare științifică pentru sănătatea menstruală și reproductivă. Produsul său destinat consumatorilor ajută oamenii să urmărească menstruația, ovulația, fertilitatea, sarcina, perimenopauza și simptomele asociate, combinând predicții personalizate ale ciclului cu conținut medical creat de experți și funcții de abonament prin Clue Plus. Clue deține, de asemenea, statutul de dispozitiv medical de clasa I cu marcaj CE, pune accent pe confidențialitatea datelor și colaborează cu parteneri de cercetare pentru a contribui la progresul sănătății femeilor. Serviciul, utilizat la nivel global, este creat de o echipă coordonată de femei și sprijină atât obținerea unor informații personale despre sănătate, cât și cercetarea.
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Locurile de muncă ale companiei

Junior Community Manager – Berlin Hybrid

Support Clue’s anonymous reproductive-health community through thoughtful moderation and member-safety decisions. Review sensitive content, protect privacy, and guide members toward appropriate support.

DEGermaniaHibridNormă parțialăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăManager de comunitate

Descriere

  • Monitor the community each day, review flagged posts and comments, and follow the Community Manager’s guidance and moderation standards.
  • Assess whether to leave content unchanged, respond, relocate posts, remove material, or ban members, and explain each decision clearly.
  • Preserve member anonymity by removing identifying details and escalating potential GDPR concerns.
  • Remove clinical advice and health claims that lack verification.
  • Apply the crisis procedure when a member may be at risk.
  • Refer uncertain cases, appeals, and threats to the Community Manager.
  • Record all removals, bans, and monitoring decisions in the shared moderation log.
  • Draft moderator responses in Clue’s tone when needed.
  • Route questions to Customer Support or the appropriate team using approved responses.
  • Share community feedback with the Product and Science teams.
  • Help prepare the weekly report and monthly review of community rules.
  • Collaborate with the Community Manager, Customer Support, Science, Product, and other teams.

Cerințe

  • Prior experience moderating or supporting an online community, forum, or social channel; volunteer work is also relevant.
  • Excellent written English communication skills.
  • Calm, consistent judgment when handling sensitive subjects.
  • Strong discretion and respect for privacy.
  • Able to follow detailed guidelines while confidently flagging exceptions.
  • Interest in exploring AI tools.
  • Organized and dependable, with the discipline to record decisions, maintain a daily routine, and complete follow-up tasks.
  • Interest in reproductive or women’s health is a plus.
  • Basic familiarity with GDPR or the EU Digital Services Act is a plus.
  • Mental health first aid or crisis-awareness training is a plus.
  • Experience using Slack, Google Sheets, or community-management platforms is a plus.
  • Additional language skills are a plus.

Beneficii

  • A dedicated budget for professional development and career growth.
  • Substantial discount on Urban Sports Club membership, including fitness and wellness activities.
  • Flexible hybrid working with home-office options and weekly visits to the office.
  • Access to an inspiring Berlin office.
  • Crisis-protocol onboarding, a defined escalation process, and regular manager check-ins.
  • Support for completing mental health first aid or crisis-awareness training.

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