Essity
Essity
Essity एक वैश्विक स्वच्छता और स्वास्थ्य कंपनी है, जो उपभोक्ता देखभाल, चिकित्सा आवश्यकताओं और पेशेवर स्वच्छता के लिए उत्पाद और सेवाएँ विकसित करती है। इसका पोर्टफोलियो स्वास्थ्य सेवा, विनिर्माण और संबंधित उपभोक्ता बाजारों में रोज़मर्रा के कल्याण को बढ़ावा देता है। Essity जिम्मेदार स्रोत-संग्रह, अपशिष्ट में कमी और अपने संचालन तथा उत्पादों के पर्यावरणीय प्रभाव को कम करने के प्रयासों के माध्यम से स्थिरता पर भी ध्यान केंद्रित करती है। कंपनी विविधता, समानता और समावेशन के प्रति अपनी प्रतिबद्धता भी व्यक्त करती है।

IT Support Analyst – Hybrid, Medellín

Provide enterprise IT support for Essity users, hardware, software, systems, and applications in a hybrid Medellín role. Manage tickets, incidents, documentation, asset administration, user guidance, and critical outage support.

विवरण

  • Deploy, configure, and maintain IT hardware, software, and related solutions
  • Help manage IT environments, infrastructure, systems, and components
  • Own service tickets and support IT asset lifecycle administration
  • Support local business applications when required
  • Train and guide end users on IT systems, tools, and applications
  • Improve IT support services, the knowledge base, and technical documentation
  • Maintain compliance with internal policies and external audit requirements
  • Monitor and maintain system and endpoint performance and availability
  • Diagnose and resolve technical incidents efficiently
  • Record technical procedures, resolutions, and system configurations
  • Communicate IT information clearly to users and stakeholders
  • Provide extended assistance during critical outages
  • Typically report to an IT Team Leader

आवश्यकताएँ

  • Relevant high school diploma
  • 1–3 years of relevant professional experience
  • Prior experience delivering IT support and solutions is preferred
  • Relevant bachelor’s degree or equivalent qualification is preferred

लाभ

  • Work in a collaborative, open environment
  • Access opportunities for professional growth
  • Take on challenging work focused on business results
  • Contribute to purpose-driven work that supports well-being and positive change for society and the environment

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