Essity
Essity
Essity iste’molchilar parvarishi, tibbiy ehtiyojlar va professional gigiyena uchun mahsulot hamda xizmatlar ishlab chiqadigan global gigiyena va salomatlik kompaniyasidir. Uning mahsulot portfeli sog‘liqni saqlash, ishlab chiqarish va tegishli iste’mol bozorlarida kundalik farovonlikni qo‘llab-quvvatlaydi. Essity, shuningdek, mas’uliyatli xaridlar, chiqindilarni kamaytirish hamda faoliyati va mahsulotlarining atrof-muhitga ta’sirini pasaytirish bo‘yicha sa’y-harakatlar orqali barqarorlikka e’tibor qaratadi va xilma-xillik, tenglik hamda inklyuziyaga sodiqligini bildiradi.

IT Support Analyst – Hybrid, Medellín

Provide enterprise IT support for Essity users, hardware, software, systems, and applications in a hybrid Medellín role. Manage tickets, incidents, documentation, asset administration, user guidance, and critical outage support.

Tavsif

  • Deploy, configure, and maintain IT hardware, software, and related solutions
  • Help manage IT environments, infrastructure, systems, and components
  • Own service tickets and support IT asset lifecycle administration
  • Support local business applications when required
  • Train and guide end users on IT systems, tools, and applications
  • Improve IT support services, the knowledge base, and technical documentation
  • Maintain compliance with internal policies and external audit requirements
  • Monitor and maintain system and endpoint performance and availability
  • Diagnose and resolve technical incidents efficiently
  • Record technical procedures, resolutions, and system configurations
  • Communicate IT information clearly to users and stakeholders
  • Provide extended assistance during critical outages
  • Typically report to an IT Team Leader

Talablar

  • Relevant high school diploma
  • 1–3 years of relevant professional experience
  • Prior experience delivering IT support and solutions is preferred
  • Relevant bachelor’s degree or equivalent qualification is preferred

Imtiyozlar

  • Work in a collaborative, open environment
  • Access opportunities for professional growth
  • Take on challenging work focused on business results
  • Contribute to purpose-driven work that supports well-being and positive change for society and the environment

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